Aditya Palshikar
Pune
Summary
Seeking association with a forward-thinking firm offering exceptional career development opportunities in the dynamic field of Cybersecurity. Committed to acquiring expertise by tackling challenging tasks that enhance skills and contribute to the overall success of the business.
Overview
13
13
years of professional experience
Work History
Technical Support Engineer
Symantec, a Broadcom Company
06.2018 - Current
- I have provided technical support and guidance for Symantec Information Protection products which include Symantec DLP (Data Loss Prevention), Symantec CASB (Cloud Access Security Broker), PGP encryption, SEE (Symantec endpoint encryption), Symantec VIP (Validation and ID Protection service), SAM (Symantec Access Manager) (SSO solution)
- Implementation, Installation, Upgrade, Configuration and Support for Symantec On- Premise and cloud products
- Handling and reviewing cases as per SLA, providing Plan of action on cases
- Working on Escalated cases including production down situations
- Assisted Fortune 500 clients from APAC, EMEA and NAM regions on remote sessions using virtual meetings
- Building trust relationships with customers and maintaining communication at all stages
- Actively driven Knowledge sharing calls with Tier-1 team, Mentored Tier-1 engineers on their cases
- Profound Knowledge on DLP, CASB, Encryption and VIP products
- Familiarity on integrations with SMG (Symantec Messaging Gateway), Exchange server, O365, WSS proxy, Oracle DB, MS SQL DB, Enterprise VPN products, Windows and UNIX OSs, Active Directory, ADFS, Syslog servers, FTP\SCP servers and various enterprise products
- Strong technical command on Windows Servers and Client OSs, Networking
- I have been given additional responsibility of DSE (Designated Support Engineer) to manage Deloitte Account for DLP product
- I am involved in managing issues in Deloitte’s DLP environment, upgrading environment and managing day to day DLP operations related to DLP policies, enforce management, detection server management, agent management, etc.
Senior Technical Associate
Sears Holdings India
11.2015 - 06.2018
- We use VMware AirWatch tool to manage mobile devices, mobile applications, mobile email, mobile content
- We are managing around 50000 mobile devices through Airwatch
- These devices include devices with OSs like iOS, Android, Windows
- We manage internal, public as well as purchased applications through AirWatch
- We pull various reports regarding devices enrolled in Airwatch, deployed applications, etc
- As per business requirements
- AirWatch reporting functionality is also used for keeping the device and application inventory updated
- We are also managing BYOD environment in organization through AirWatch
- We also manage backend infrastructure of AirWatch environment
- We have around 8 servers each for AirWatch production and QA environments
- This environment is hosted on Windows servers 2008 R2 and Windows server 2012 environment
- This environment includes SQL 2008 database server
- We keep track of SQL jobs like AirWatch Purge, Shrink on SQL server
- I have evaluated Airwtach products like Secure content locker, Airwatch browser, Airwatch Inbox and created business case for deployment of these apps in environment to make effective use of features in these apps as per business requirements
- I have also evaluated new Airwatch versions as they are released quarterly and participated in beta program testing of new Airwatch versions.
System Administrator
MphasiS an HP company
10.2013 - 10.2015
- Provided support of Windows servers in a 24x7 environment, on call support to ensure 24x7 availability of critical systems and applications for BP (British Petroleum) project
- Performed scheduled maintenance of servers, troubleshoot and resolve hardware and software problems
- Monitoring and optimizing system performance and monitoring system activity and running error reports
- Incident management, SLA management, Change management, Work order management.
System Administrator
Impact Systems, Pvt. Ltd. Pune.
09.2011 - 10.2013
- Worked on various old and latest EMC Documentum products as Documentum Administrator including products like Documentum D2 4.1
- As a Documentum Administrator, performed installation, configuration and troubleshooting of all EMC Documentum products
- Worked on MS Sharepoint 2010 as Sharepoint Administrator
- As a Sharepoint Administrator, performed standalone as well as farm mode installation and configuration of Sharepoint server 2010
- Also, installation, creation, configuration and maintenance of Remote BLOB storage for Sharepoint server 2010 is performed
- Worked on MS Windows server 2003, 2008 R2 as Windows System administrator
- As a Windows System Administrator, worked on Active Directory Domain Services (ADDS) as well
- Worked on managing around 50 machines in LAN with knowledge on DHCP server, DNS server as a Network Administrator
- Worked on Oracle Webcenter Content and Webcenter Portal
- Worked on VMware vSphere 4.1, Hyper-V
- Installation, configuration, troubleshooting and performing maintenance operations on SQL server 2005, SQL server 2008
- Installation, configuration and troubleshooting of Apache tomcat, JBoss application server.
Education
B.E (E&TC) -
Pune University
Pune06.2011
Skills
- Cisco Certified Networking Associate (CCNA)
- Knowledge of computer hardware and networking
- A & N Certification
- MCTS certification (Windows Server 2008 Active Directory, Configuring)
- MCTS certification (Windows server administrator, server 2008)
- ITIL v3 foundation certification
- CompTIA Security certification
- CCSM (Certified Customer Success Manager) certification
- Effective communicator
- Cross-cultural experience
- Passionate troubleshooter
- Quick learner
- Motivated to learn new technologies
- Empathy
- Team player
- Good collaborator
- Experience in dealing with multiple teams
- Cloud Security Proficiency
- Technical Support
Languages
English
Hindi
Marathi
Personal Information
- Date of Birth: 01/13/1989
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the information given herewith is correct to my knowledge.
Timeline
Technical Support Engineer
Symantec, a Broadcom Company
06.2018 - Current
Senior Technical Associate
Sears Holdings India
11.2015 - 06.2018
System Administrator
MphasiS an HP company
10.2013 - 10.2015
System Administrator
Impact Systems, Pvt. Ltd. Pune.
09.2011 - 10.2013
B.E (E&TC) -
Pune University
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