Aflah Zameel K
Messaging Administrator
Bengaluru,KA
Summary
Messaging Administrator with 2 + years experience with a proven track record in managing and optimizing enterprise communication systems. Skilled in configuring and maintaining email servers (e.g., Microsoft Exchange, Office 365). Adept at ensuring system security and compliance with industry regulations, providing technical support, and implementing effective disaster recovery solutions. Strong problem-solving abilities and a commitment to delivering reliable and efficient communication solutions.
Overview
2
2
years of professional experience
Work History
Associate System Engineer
CGI
02.2023 - Current
- Setting up and managing user accounts and permissions.
- Addressing user issues and resolving problems related to messaging systems.
- Implementing and managing security measures to protect sensitive information.
- Working with third-party vendors for software and hardware related to messaging systems.
- Set up, configured, and maintained messaging systems, including email servers.
- Conducted training sessions and created resources to support user adoption and proficiency in messaging tools.
Customer Support Specialist
Amazon
03.2022 - 02.2023
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Education
Bachelor of Technology - Civil Engineering
Government College of Engineering, Kannur
Kannur, India 04.2001 -
Skills
Decision-Making
Timeline
Associate System Engineer
CGI
02.2023 - Current
Customer Support Specialist
Amazon
03.2022 - 02.2023
Bachelor of Technology - Civil Engineering
Government College of Engineering, Kannur
04.2001 -
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