Summary
Work History
Education
Skills
Additional Information
Personal Information
Languages
Hobbies and Interests
Timeline
Generic

Afreen Taj

Bangalore

Summary

To associate with an organization which progresses dynamically and gives me a chance to improve my knowledge, enhance my skills in the state of art technology and to be a part of the team that works towards the growth of the organization. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background, roles with high-volume customer demands. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Work History

Customer Care Executive

Athene BPO

Tele sales Executive

Sky crew

Tele sales and consoler

MARROW Health and education team

Education

P U C -

Pre University
01.2023

P U C -

Pre University
01.2023

S S L C -

KSEEB
01.2017

Skills

  • Basic Computer knowledge
  • Call Center Operations
  • Staff Training
  • True problem-solver
  • Customer service background
  • Quality Assurance
  • Data Entry
  • Escalation management
  • Protocol development
  • Complaint Handling
  • Performance Improvement
  • Documentation And Reporting
  • Understanding of negotiation techniques
  • Customer Support
  • Exceptional organizational skills
  • Customer Service
  • Schedule Management
  • Cost Control

Additional Information

One year of experience at Athene BPO as Customer Care Executive., One year of experience at Sky crew as Tele sales Executive., One year+ months internship in MARROW Health and education team Tele sales and consoler

Personal Information

  • Father's Name: Zareen Taj
  • Date of Birth: 05/02/2000

Languages

  • English
  • Kannada
  • Urdu
  • Hindi

Hobbies and Interests

Reading Books

Timeline

Customer Care Executive

Athene BPO

Tele sales Executive

Sky crew

Tele sales and consoler

MARROW Health and education team

P U C -

Pre University

P U C -

Pre University

S S L C -

KSEEB
Afreen Taj