Agurla Thirupathi

• Managed staff operations at branch
• Hired, trained, supervised, and evaluated branch employees; set performance goals and provided ongoing feedback.
• Ensured operational efficiency at branch
• Developing and implementing strategies to achieve sales targets, grow the branch's customer base, and increase revenue.
• Implemented sales strategies for growth
• Developed and implemented strategies to achieve sales targets and expand branch customer base.
• Handled customer inquiries and concerns
• Ensuring the smooth and efficient functioning of the branch, including managing resources, budgets, and security.
• Monitored compliance with banking regulations
• Managing the branch's budget, tracking financial performance, and ensuring profitability.
• Tracked branch financial performance closely
• Managed branch budget, tracked financial performance, and ensured consistent profitability.
• Facilitated communication between teams
• Communicating effectively with staff, customers, and other departments within the bank.
• Cultivated relationships with community partners
• Building strong relationships with customers, vendors, and community partners.
• In essence, the Branch Manager is the leader of the branch, responsible for its success in terms of operations, sales, and customer satisfaction.
• 6) Hdfc Bank Ltd.
• Designation : Branch Manager-(SM)

• Acting as clearing officer cheque process has been done through cheque truncation system and identifying common fraud/errors/irregular transactions
• To take care of front office which includes handling Customer queries, account opening/closure, processing transfer cheques, DD’s, PO’s, RTGS, NEFT, issuance of account statements and so on withAuthorization powers
• I was able to manage huge no of customer walk into cash counter at peak business working hours
• Customer service was given within TAT with more customer satisfaction
• Monitoring/reporting large cash transactions fortnightly and instances of cash shortage or excess
• Maintain customer wait time as per segmented wait time approach
• Managed customer-centric banking operations and ensured customer satisfaction through quality service delivery.
• To streamline the service systems and develop new systems for enhancing efficiency.
• Resolved customer issues concerning branch processes and services.
• To regulate audit aspects and ensure compliance of banking codes and standards.
• Managed cash vault, acceptance machine, and jewel loan vault operations.
• Regularize & monitor unaudited Account Opening forms
• Maintained and updated registers periodically.
• 5) DCB Bank Ltd.
• Designation : BSOM-(DM-II)

• Branch Manager is the leader of the branch, responsible for its success in terms of operations, sales, and customer satisfaction.
• Ensured smooth and efficient branch operations by managing resources, budgets, and security protocols.
• Developed and implemented strategies that achieved sales targets, expanded branch customer base, and increased revenue.
• Ensuring the smooth and efficient functioning of the branch, including managing resources, budgets, and security.
• Managing the branch's budget, tracking financial performance, and ensuring profitability.
• Managed branch budget, tracked financial performance, and maintained profitability.
• Providing excellent customer service, resolving customer inquiries and complaints, and fostering positive customer relationships.
• Building strong relationships with customers, vendors, and community partners.

• Customer Service & Operations: Handle day-to-day branch banking transactions, customer requests, cash handling, clearing, and account maintenance while ensuring a smooth service experience.
• Portfolio Management: Managed and serviced a mapped portfolio of high-value or regular account holders to enhance retention, increase CASA balances, and deepen product holdings.
• Sales & Cross-Selling: Achieved branch targets through effective promotion and cross-selling of liability products (savings/current accounts, fixed deposits), asset products, investments, forex, gold, and fee-based third-party financial products.
• Lead Generation & Relationship Building: Proactively generated leads and conducted financial needs analyses for customers, resulting in addition of new family members or accounts to existing portfolio.
• Compliance & Audits: Adhere strictly to internal bank policies, statutory regulations, and assist with internal audit requirements.
• Worked at ICICI Bank Ltd. as Value Banker
• Designation : Value Banker-(Assistant Manager)

• Meet or beat assigned monthly and quarterly sales numbers.
• Sought new sales opportunities through cold calling, networking, and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepared and delivered tailored presentations on products and services to address client needs
• Participate on behalf of the company in exhibitions or conferences
• Negotiated and closed deals while addressing complaints and objections effectively
• Collaborate with team members to achieve better results
• 2) Worked at ICICI Bank Ltd. as Prepaid Cards Sales Executive.
• Designation : Prepaid Cards Sales Executive-(Senior Officer)

• Identified and secured new clients through cold calls, referrals, field visits, and bank branches, leveraging networking and social media to expand sales opportunities.
• Conducted product pitches in malls, high-traffic areas, and corporate offices to promote card offerings.
• Met or beat assigned monthly and quarterly sales numbers.
• Share card features, fees, rewards, and offers clearly with buyers.
• See if clients qualify for the specific card before applying.
• Gather and verify customer forms and proofs for quick processing.
• Collected and relayed customer feedback to internal teams to enhance product offerings and customer satisfaction.
• Worked at ICICI Bank Ltd. as a Credit Cards Sales Executive
• Designation: Credit Cards Sales Executive-(Officer)

Completed M.Com in the year of 2007

Completed B.Com(Gen) in the year of 2004

Completed 12th at Govt Junior College in the stream of CEC in the year of 2001

Completed 10th at Govt School from Board of secondary education in the year of 1999