SAP Accounting, Procurement, Logistic & record data software
Hi, I’m
Aijaz Ahmed
Srinagar,Kashmir
Summary
Restaurant General Manager directing day-to-day restaurant operations, P&L ownership, and service execution to improve sales and guest satisfaction. Balances staffing, labor control, food safety, and local marketing while coaching assistant managers and frontline teams. Delivers consistent performance through compliance, hiring, and operational follow-through.
Overview
5
Certifications
15
years of professional experience
Work History
Jubilant Footwork's Ltd (Dominos Pizza)
Guest Delight Manager (GDM)
08.2022 - Current
Job overview
- Led and supervised store team members to achieve operational excellence and profitability.
- Managed P&L, tracking EBITDA, labor costs, and customer satisfaction metrics to meet goals.
- Implemented local marketing strategies to drive top-line sales and enhance customer loyalty.
- Implemented local marketing strategies that increased customer engagement and strengthened loyalty.
- Trained assistant managers on operational best practices, fostering talent development within the team.
- Trained assistant managers in operational best practices, enhancing team capabilities and supporting career growth.
- Cultivated positive work environment, improving team engagement and aligning retention efforts with company values.
- Ensured adherence to safety protocols by monitoring compliance and addressing incidents promptly.
The Kabo Luxury Boutique Hotel
Restaurant Manager
06.2021 - 07.2022
Job overview
- Directed daily operations of restaurant to optimize cost control and customer satisfaction.
- Coordinated hiring, training, and scheduling of staff to ensure optimal service delivery.
- Engaged customers to enhance experience and promote ongoing promotions.
- Implemented targeted marketing strategies that increased sales and lowered operational expenses.
- Acknowledged exceptional employee contributions, fostering a motivated team atmosphere.
- Effectively communicated important updates to staff regarding orders and service changes.
- Ensured compliance with health, safety, and sanitation standards across operations.
- Managed payroll and timekeeping processes efficiently.
AL MASHARIQ TRADING & CONTRACTING CO.
Assistant Finance Manager
01.2017 - 08.2020
Job overview
- Managed annual budget preparation and conducted periodic forecasting to inform financial decision-making.
- Led cross-functional reviews with finance, HR, and marketing teams to align financial strategies.
- Executed variance analysis reports to provide insights for timely financial evaluations.
- Prepared and filed monthly financial reports and operational tax returns.
- Partnered with managers to create operating budgets and support staff recruitment efforts.
- Assisted finance managers with invoicing and budget drafting, ensuring accuracy in financial documentation and compliance.
- Resolved customer complaints while delivering exceptional service.
Bharat Hotels THE LALIT GRAND PLACE, SRINAGAR
Assistant Restaurant Manager
07.2011 - 12.2017
Job overview
- Managed operations of five-star restaurant, excelling in high-pressure environments for over six years.
- Achieved 92% sales increase through effective upselling and innovative food and beverage programs.
- Achieved employee retention rate 25% above industry standard by implementing targeted training and conducting performance reviews.
- Trained staff in customer service techniques, improving guest satisfaction and reducing turnover.
- Established stringent controls on food and beverage costs, effectively minimizing waste and preventing theft.
- Established controls on food and beverage costs, minimizing waste and preventing theft.
- Prepared variance analysis for food and beverage, ensuring accurate stakeholder reporting.
- Generated reports for management to track revenues and operational efficiency.
Education
Islamia Collage of Science & Commerce SrinagarSrinagar, J&K
B. Com
University Overview
Participated in the University's Mentorship Program
Govt. Higher secondary SchoolJ&K
Intermediate
University Overview
GPA: BOSE
Fayaz Educational InstituteJ&K
Matriculation
University Overview
GPA: BOSE
Skills
Customer engagement
Marketing strategy
Operational compliance
Budget preparation
Performance evaluation
Team development
Staff scheduling
Hiring and onboarding
Inventory control
P&L management
Accomplishments
Accomplishments
- EMPLOYEE OF THE YEAR FRONT OF THE HOUSE - THE LALIT GRAND PALACE SRINAGAR - 2015
- EMPLOYEE OF THE MONTH FRONT OF THE HOUSE - THE LALIT GRAND PALACE SRINAGAR - MAY'2014
Software
ERP for Accounting and Financial Management
HRIS (Human Resources Information System) software
IDS NEXT 7 0 hotel operation Software
Opera – Accounting Software, Prolific procurement requisitions Inventory & Accounts software
Triton hotel operation software
Certification
NEFT ENERGIES- FIRST AID-CPR-AED AWARENESS COURSE
Timeline
Guest Delight Manager (GDM)
Jubilant Footwork's Ltd (Dominos Pizza)
08.2022 - Current
Restaurant Manager
The Kabo Luxury Boutique Hotel
06.2021 - 07.2022
Assistant Finance Manager
AL MASHARIQ TRADING & CONTRACTING CO.
01.2017 - 08.2020
Assistant Restaurant Manager
Bharat Hotels THE LALIT GRAND PLACE, SRINAGAR
07.2011 - 12.2017
Fayaz Educational Institute
Matriculation
Govt. Higher secondary School
Intermediate
Islamia Collage of Science & Commerce Srinagar
B. Com