Naresh Kannan V
Madurai
Summary
Hospitality and Food & Beverage professional with 22+ years of experience across store and restaurant operations, team management, sales growth, inventory control and customer service. Proven expertise in day-to-day operations, manpower planning, recruitment, training, procurement, cost control and KPI improvement. Strong track record in driving sales and revenue, improving delivery and service performance, maintaining operational standards and enhancing guest satisfaction. Experienced in using operational data to identify performance gaps and implement effective improvement initiatives.
Overview
2
2
Languages
22
22
years of professional experience
Work History
Guest Delight Manager
Domino's Pizza
10.2023 - Current
- Managed day-to-day store operations to ensure smooth and efficient business functioning.
- Handled manpower planning, shift scheduling, staff allocation and team productivity.
- Supported recruitment, hiring, onboarding and training of new team members.
- Managed inventory, stock availability, wastage control and replenishment.
- Monitored and improved delivery SLA and order turnaround time.
- Analyzed operational data and store KPIs to identify performance gaps and improvement opportunities.
- Implemented data-driven initiatives to improve operational efficiency and service performance.
- Drove sales improvement through team productivity, customer service and operational excellence.
- Monitored customer satisfaction and complaint resolution to enhance guest experience.
- Coordinated with cross-functional teams to achieve sales, service, delivery and operational targets.
- Ensured compliance with food safety, hygiene, quality and Domino's operational standards.
Store Manager
Domino's Pizza
02.2023 - 10.2024
- Managed end-to-end store operations, ensuring smooth business performance and compliance with company SOPs.
- Led manpower planning, recruitment, shift scheduling, team training and performance management.
- Managed inventory, stock control, wastage and operational costs to improve profitability.
- Drove sales growth and KPI improvement through data analysis, team productivity and customer-focused initiatives.
Senior Assistant Manager
Domino's Pizza
08.2022 - 01.2023
Assistant Manager
Licious
06.2021 - 04.2022
Assistant Food & Beverage Executive
Wow Virgin
08.2015 - 12.2019
Administrator and Placement Manager
Suse Catering College
08.2012 - 08.2015
Food & Beverage Senior Executive
The Club
06.2010 - 08.2012
Senior Captain
Madurai Residency
05.2008 - 05.2010
Tr. Captain
Germanus Hotel
06.2007 - 05.2008
Tr. Captain
VGP Golden Beach Resort
05.2006 - 05.2007
Steward
Orange County Resort
02.2005 - 03.2006
Training Steward
Orange County Resort
08.2004 - 02.2005
Education
B.A. - Tourism and Travel Studies
Tamil Nadu Open University
01.2012
Diploma - Hotel Management and Catering Technology
01.2004
Skills
- Staff Management
- Inventory Control
- Sales Analysis
- Customer Engagement
- Operational Compliance
Accomplishments
- Rewarded as Best Employee of the Month – February 2005, Orange County Resort.
- Received nomination certificate for Best Employee of the Year – March 2007, VGP Golden Beach Resort.
- Rewarded as Best Employee of the Month – August 2007, Germanus Hotel, Madurai.
- Rewarded as Best Team of the Restaurant – 2016, Wow Virgin, Bangalore.
- Rewarded as Best Employee of the Month twice during employment with Licious (Delightful Gourmet Pvt. Ltd., Chennai).
Timeline
Guest Delight Manager
Domino's Pizza
10.2023 - Current
Store Manager
Domino's Pizza
02.2023 - 10.2024
Senior Assistant Manager
Domino's Pizza
08.2022 - 01.2023
Assistant Manager
Licious
06.2021 - 04.2022
Assistant Food & Beverage Executive
Wow Virgin
08.2015 - 12.2019
Administrator and Placement Manager
Suse Catering College
08.2012 - 08.2015
Food & Beverage Senior Executive
The Club
06.2010 - 08.2012
Senior Captain
Madurai Residency
05.2008 - 05.2010
Tr. Captain
Germanus Hotel
06.2007 - 05.2008
Tr. Captain
VGP Golden Beach Resort
05.2006 - 05.2007
Steward
Orange County Resort
02.2005 - 03.2006
Training Steward
Orange County Resort
08.2004 - 02.2005
Diploma - Hotel Management and Catering Technology
B.A. - Tourism and Travel Studies
Tamil Nadu Open University