Kapil Kumar
Modinagar
Summary
Dynamic Guest Delight Manager with proven expertise in leadership, operational efficiency, and customer service. Known for enhancing service delivery and team development, resulting in improved customer satisfaction and operational outcomes.
Overview
13
13
years of professional experience
Work History
Guest Delight Manager
Dominos
Greater Noida
06.2025 - Current
- Managed daily operations in a fast-paced quick service restaurant environment.
- Trained staff on food safety and customer service best practices.
- Coordinated inventory management and product ordering processes efficiently.
- Assisted in scheduling shifts to optimize workforce productivity and coverage.
- Facilitated team meetings to enhance communication and address issues promptly.
- Implemented systems for tracking customer feedback in order to improve services.
- Managed customer complaints by providing timely resolutions.
Manager
flamme Boise
Ludhiana
03.2022 - 05.2025
- Supervised daily operations to ensure efficiency and quality standards.
- Implemented process improvements to enhance service delivery.
- Managed inventory levels to support production needs and reduce waste.
- Conducted regular performance evaluations to support team development.
- Monitored staff performance and addressed issues.
Restaurant Manager
Lapameera
merrut
10.2020 - 03.2022
Site Manager
Hunger Box
Noida
06.2019 - 07.2020
Assistant Manager
Cafeteria & company
New Delhi
04.2016 - 06.2019
Senior Sales Executive
Peter England
06.2014 - 04.2016
Guest Service Associate
Cafe day square
New Delhi
02.2013 - 06.2014
Education
M.D. - Human Resources Development
Adunik Group of Institute
Duhai,Ghaziabad01-2013
Skills
- Team management
- Customer service
- Inventory management
- Process improvement
- Staff training
- Quality assurance
- Operational efficiency
- Relationship building
Timeline
Guest Delight Manager
Dominos
06.2025 - Current
Manager
flamme Boise
03.2022 - 05.2025
Restaurant Manager
Lapameera
10.2020 - 03.2022
Site Manager
Hunger Box
06.2019 - 07.2020
Assistant Manager
Cafeteria & company
04.2016 - 06.2019
Senior Sales Executive
Peter England
06.2014 - 04.2016
Guest Service Associate
Cafe day square
02.2013 - 06.2014
M.D. - Human Resources Development
Adunik Group of Institute