Kaviarasan P
Guest Delight Manager
Summary
- Dynamic Store Manager with over 10 years of experience at Domino's, committed to driving operational excellence and enhancing customer satisfaction. Expertise in team leadership, inventory management, and strategic planning positions well to contribute to the growth of a forward-thinking organization. Proven leader and problem-solver dedicated to streamlining operations, reducing costs, and fostering a positive work environment. Eager to embrace new challenges in a full-time Next level role that leverages strong interpersonal skills, effective time management, and a proactive approach to achieving team objectives.
Overview
10
10
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Store Manager (GDM Guest Delight Manager)
Domino's Pizza
04.2023 - Current
- Effectively manage two Domino's locations simultaneously, overseeing operations, staff supervision, inventory, and customer service.
- Implemented strategic initiatives to improve store performance, streamline processes, and increase efficiency.
- Led and mentored teams across both stores, fostering engagement and productivity.
- Monitored sales metrics, analyzed data, and created action plans to exceed financial targets.
- Delivered excellent customer service, resolving issues promptly and maintaining satisfaction.
- Achievement: Promoted to multi-store management role for consistent leadership excellence.
Assistant Manager / Senior Assistant Manager
Domino's Pizza
04.2017 - 03.2023
- Managed daily operations of a single Domino's outlet, ensuring compliance with company policies.
- Trained and developed staff to boost team performance and workplace morale.
- Handled customer complaints effectively to ensure loyalty and repeat business.
- Implemented operational improvements that increased efficiency and profitability.
Delivery Executive (GDE)
Domino's Pizza
05.2015 - 03.2017
- Delivered customer orders accurately and on time while maintaining professional service standards.
- Assisted in promotional campaigns and special offers, contributing to revenue growth.
- Supported overall store operations including order preparation and in-store service.
Education
B.Sc. - Computer Science
Mohamed Sathak College of Arts & Science
01.2017
Higher Secondary Certificate (H.Sc.) - undefined
The Gopalapuram Boys Higher Secondary School
01.2014
Secondary School Leaving Certificate (SSLC) - undefined
The Gopalapuram Boys Higher Secondary School
01.2012
Skills
Store operations
Shift scheduling
Operations management
Store opening and closing
Team motivation
Inventory control
Order management
Documentation and reporting
Customer feedback analysis
Team development
Employee training
Customer service management
Problem-solving
Staff management
Friendly and positive
Loss prevention
Cash management
Inventory management
Team leadership
Revenue generation
Sales analysis
Work Planning and Prioritization
Goals and performance
Bank and safe deposits
Employee scheduling
Process improvements
Performance reviews
Expense tracking
Certification
Achieved 100% external audit score in NFS quality & compliance standards.
Professional Summary
Results-driven and experienced Store Manager with a decade of dedicated service at Domino's. Proven expertise in managing daily operations, optimizing staff performance, and enhancing customer satisfaction. Skilled in inventory control, sales forecasting, and team leadership with a strong track record of implementing strategic initiatives to increase profitability. Recognized for problem-solving abilities and commitment to building a positive and high-performing workplace.
Timeline
Store Manager (GDM Guest Delight Manager)
Domino's Pizza
04.2023 - Current
Assistant Manager / Senior Assistant Manager
Domino's Pizza
04.2017 - 03.2023
Delivery Executive (GDE)
Domino's Pizza
05.2015 - 03.2017
Higher Secondary Certificate (H.Sc.) - undefined
The Gopalapuram Boys Higher Secondary School
Secondary School Leaving Certificate (SSLC) - undefined
The Gopalapuram Boys Higher Secondary School
B.Sc. - Computer Science
Mohamed Sathak College of Arts & Science