CHETHAN KUMAR N
Bengaluru
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
Work History
Guest Delight Manager
Avenue Food Plaza Limited
Bangalore
01.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality Products.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
Guest Delight Manager
Jubilant Food Works Limited
Bangalore
02.2016 - 06.2024
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education
Bachelor of Computer Applications -
Rabindranath Tagore University
06-2021
Secondary Education -
Xpert Intermediate College
Bidar04-2013
High School Or Equivalent -
St FLOWERS English High School
Bengaluru04-2011
Skills
- Operations Oversight
- Store Organization
- Stock Management
- Customer Relations
- Staff Scheduling
- Customer Experience
- Inventory Control
- New Store Opening & Training
- POS Systems Technical And Operational Skills
- Customer Service
- Microsoft Office/Excel
- SAP
Personal Information
- Date of Birth: 10/04/1995
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
- Kannada
- Hindi
- English
Timeline
Guest Delight Manager
Avenue Food Plaza Limited
01.2023 - Current
Guest Delight Manager
Jubilant Food Works Limited
02.2016 - 06.2024
Bachelor of Computer Applications -
Rabindranath Tagore University
Secondary Education -
Xpert Intermediate College
High School Or Equivalent -
St FLOWERS English High School