Marketing and communications specialist with 5+ years of experience planning and deploying online and offline campaigns. Proven strength in branding, social media execution, copywriting, and graphic design. Skilled in client relationship management, strategic planning, and partnership development to improve team performance and client satisfaction.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Territory Head -Marketing,service/Insurance
Nandi Toyota-Motor World Pvt Ltd
Benguluru
11.2020 - Current
Conducted market analysis to uncover new opportunities and strategies for revenue growth.
Developed and maintained relationships with key clients to secure repeat business and loyalty.
Coordinated after-sales support to address customer issues, enhancing satisfaction and retention.
Facilitated resolution of staff, management, and client complaints through effective problem-solving, addressing complex customer enquiries and disputes.
Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
Established professional relationships with team members to resolve issues swiftly, supporting recruitment to build a high-performing team.
Developed effective improvement plans in alignment with goals and specifications.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision making.
Marketing -Team Leader
NANDI TOYOTA
07.2018 - 03.2020
Took on the position of Team Leader (Group) in December 2022
Provided leadership and training for team members in managing group tasks.
Spearheaded customer loyalty programmed, enhancing customer retention and lifetime value.
Managed marketing budget, optimised spend across channels to maximise return on investment.
Led rebranding efforts, successfully repositioning the company in the market and attracting a new customer base.
Executed campaigns across multiple platforms to generate and qualify potential leads.
Acquired insights into marketing strategies and product offerings through participation in Toyota Kirloskar Motor Pvt Ltd conference.
Achieved an enhancement in TTCs by implementing competitive offers in accordance with prevailing market rates
Coordinated assignments to reengage former clients through targeted activities.
Leveraging strategic platforms to effectively reach potential clients
Accomplished a 5-year tenure within the Marketing Department.
Achieved promotion to Marketing advisor(consultant) in November 2020.
Attained the position of Senior Marketing Consultant in November 2021
Responsibilities focused on achieving industry standards and surpassing assigned targets as a Senior Marketing Consultant.
Sales Executive
Bata Pvt Ltd
06.2017 - 03.2018
Closed large sales to exceed quota and align with company targets.
Engaged current and potential clients to promote, upsell, and cross-sell products and services, driving revenue growth.
Head of Service Marketing and Education Solutions Business Manager, South Asia at GE HealthcareHead of Service Marketing and Education Solutions Business Manager, South Asia at GE Healthcare