AISHWARYA BOGALA
Associate
Hanamkonda,TG
Summary
Dynamic customer service professional with over 1.5 years of experience at Genpact, specializing in exceptional service delivery and customer satisfaction. Proven ability to communicate effectively, resolve issues efficiently, and address diverse customer needs with a focus on organizational success. Recognized for adaptability and quick learning, ready to leverage strong problem-solving skills in a new role that emphasizes service excellence and contributes to overall growth. Committed to enhancing customer experiences while supporting team objectives in a fast-paced environment.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Process Associate
Genpact
11.2024 - Current
- Provided professional support to customers via calls, emails, and chats.
- Handled customer inquiries, complaints, and service requests with empathy and accuracy.
- Resolved customer issues by identifying root causes and offering effective solutions.
- Maintained accurate records of customer interactions in internal systems.
- Collaborated with internal teams to ensure timely issue resolution.
Education
Bachelor of Technology (B.Tech) - Computer Science & Engineering
christhu Jyoti Institute of Technology
01.2024
Secondary School Education (SSC) - undefined
Ekshila Public School
Intermediate - undefined
ABV Junior College
01.2020
Skills
Customer Support
Call Handling
Issue Resolution
Complaint Management
Communication Skills
Time Management
Excellent Communication
Customer-Centric Approach
Quick Learner
Adaptability
Team Collaboration
Stress Management
Timeline
Process Associate
Genpact
11.2024 - Current
Secondary School Education (SSC) - undefined
Ekshila Public School
Intermediate - undefined
ABV Junior College
Bachelor of Technology (B.Tech) - Computer Science & Engineering
christhu Jyoti Institute of Technology
Languages
English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)