AISHWARYA CHANDRASEKARAN

• Worked closely with the sales team in creating a demo, and also letting the customer understand more about the potential of the tool, and helping them understand the Maestro orchestration process.
• Recommended specific, workable, doable, and achievable solutions to customers based on the unique technical requirements of each.
• Working on the data integration and testing for the client Shell as well as supporting in developing resources pertaining to supply planning.
• I worked for the CPG industry Unilever by taking up potential bugs that were raised by them and fixing them from the authoring side and also played an important role as a key consultant in the project.
• Led internal training sessions on new technologies and tools for improved team efficiency and skill development.
• Streamlined communication between internal teams for efficient project delivery, resulting in increased client retention rates.

• Worked as part of the Kinaxis R&D team in identifying potential resources, such as PDRs, that have limitations or bugs, fixed them, enhanced them based on common customer requirements, and templatized them.
• I was part of the resource implementation team for any new projects that were signed off and supported in the implementation of the templatized resources.
• Developed resources for automotive industries, such as vehicle planner (Carflow), Mix management, TIV analysis, CO2 analysis, and demand segmentation.
• Worked on the Harley-Davidson project implementation and primarily focused on Carflow workbook implementation and enhancement based on customer requirement also supported in developing demand planning resources.

Role : Project lead and Kinaxis consultant

Project : Sales and Operation Planning

• Efficiently collaborated with stakeholders to verify delivery of desired quality of requirements. Involved in more than 2 project end to end life cycles and deeply understood customer requirements and documented them in detail.
• Diligently mentored and supported more than 5 junior employees to work in Sales and Operation planning project by providing them insights of functional and technical aspects of application that allowed them to accomplish deliverables on time.
• Effectively established team priorities, maintained schedules and monitored performance on day to day basis with the help of stand up calls and review meetings, provide feedback to improvise the strategies/plan/methods. Daily calls with all the team members greatly improved collaboration and established transparency within the team.
• Expert in planning, creation, testing and deploying system life cycle methodology to produce high quality systems to meet and exceed customer expectations. So far successfully deployed more than 2 huge projects by playing a key role and ensuring deliverables are given to the clients without delay.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. My primary goal is to address issues of the client on priority and keeping them frequently informed on the status of the work that is being carried out to maintain transparency as well to gain trust. Majorly microsoft teams or JIRA ticketing tool is used to post updates on the ongoing work and status to the business members.
• Launched quality assurance practices for each phase of development. At each phase of the project, the documentation, communication and tracking is done religiously to ensure quality of the deliverables. Apart from the that, several reviews of the coding and the documents is done by the experts before delivering it to customers. Before the start of each phase, the quality practices and work break down structure is prepared to define deadlines and utilization of the resources effectively.

Role : Lead developer and Kinaxis consultant

Project : S&OP(Sales and Operations Planning)

Experienced in Rapid Response Authoring, Data Integration,Administration.

• Expert in creation of Rapid response environment and ensuring proper data flow between the integrated systems. This expertise includes creating and maintaining Data Model, Data sources and mapping, Site creation and Defining control sets. Played a key role in establishing rapid response application in the organization and created and set up the environment from the scratch.
• Experienced in designing and developing RapidResponse resources based on customer requirements such as creating several complex workbooks to accommodate business needs.
• Well-versed in setting up integration with other systems , monitor status of data received and fix in case of failures. To be specific, established integration with more than 3 systems that allows to receive required data from the connected systems.
• Highly skilled in performing admin related tasks such as User account and user group management, resource access permission management, migration of resources and setting up system. These tasks were frequent in the project and handled hundreds of them so far successfully.
• Creating and Managing scenarios that helps communication and decision making by customer using Rapid response. Effectively handled scenario creation and managing them every quarter based on the customer specification.
• Providing solutions to real time issues raised by users in demand and supply planning. In cases such as shortfall, resolution to the issues will be given on how to manage the shortage by providing alternate suggestions to make suitable system settings to avoid the issue.
• Collaborated with team members constantly to achieve target results and effectively delivered two projects on time with high quality in this period.
• Increased customer satisfaction by resolving issues within the service level agreement, and carried out day-to-day duties accurately and efficiently. Resolved more than 250 inquiries, tasks, and carried out more than 20 enhancements, and delivered with high quality that enabled the project to acquire a high customer satisfaction score of 4.5 out of 5 for FY20, FY21, and FY22.