Aishwarya Deepak
Global HR - Shared Service
Bangalore
Summary
HR Operations professional with 6+ years of experience in global shared services, specializing in Hire to Retire (H2R) lifecycle management, workforce reporting, and vendor governance. Demonstrated expertise in HR systems management, and audit compliance,SOP creation, TAT intact across UK and North America. Adept at streamlining HR processes, optimizing data workflows, and delivering actionable reports to support strategic decision-making.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Senior Analyst- Global HR Shared Service
Gallagher
Bangalore
02.2022 - 06.2025
- Acted as a backup to the Reporting Manager, handling reporting tasks, quality checks, and process oversight.
- Transitioned new processes from the UK team (client), documented workflows, and transferred knowledge to associates.
- Onboarded new joiners in HR systems (Oracle, MyHR), updated employee details, processed terminations, and handled salary changes.
- Monitored and resolved HR queries via ServiceNow (SNOW) tickets.
- Prepared and issued reference letters, long service awards, and auto-enrollment letters to employees and managers.
- Sent daily, weekly, and monthly HR reports (head count report, active payroll report) to onshore partners by EOD, ensuring accuracy and timeliness.
- Trained and mentored new joiners(10 people), provided floor support, and monitored performance until go-live.
- Processed termination requests, issued leaver letters, and coordinated with payroll to recover benefits.
- Created offer letters in ICIMS, updated SOPs, and developed process maps to maintain operational consistency.
- Initiated background investigation (BGI) via Security Watchdog.
- Prepared salary change letters, probation pass letters, and payroll notifications before cutoff dates.
- Managed employee benefits requests (eye tests, gym benefits) for UK employees, ensuring policy compliance and timely payments.
- Enhanced team productivity by streamlining workflows and implementing time-saving strategies.
- Collaborated with cross-functional teams to identify process improvements, increasing operational efficiency.
- Built and maintained strong client relationships, consistently exceeding expectations on deliverables.
Associate- Business Project
Tesco
Bangalore
10.2019 - 02.2022
- Work for UK Payroll and Pension Process in Altair System according to HMRC In Altair Application. Adhering to Compliance.
- Preparing Offer letter to New Joiners using ICIMS.
- Documenting process changes and updating SOP on regular basis. Correction of bulk records as part of the Annual Pension Increase activity. Working on Pensioner payroll weekly interface report.
- Working Pensioner Death, Refund, Child Pension, Ill Health Pension of the Dependents and the Member.
- Working on GMP (Guaranteed Minimum Pensions) reconciliation project.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Advertising Support Associate & Catalog Specialist
Amazon
11.2018 - 09.2019
- Support sellers in order to troubleshoot, develop, and grow their business partnership with Amazon.com.
- Upskilled to utilize additional tools to maintain detail page integrity and troubleshoot excel bulk Uploads.
- Skills in monitoring and updating the changes in the CatLog as per the seller request.
- Employee deep understanding of personalization in all customer interactions.
- Sending E-mail to the vendors and Seller queries and experience in getting good Rating.
- Check the Products sold by the vendors if it is according to the companies Policy.
- Trained in rectifying the errors in the Detail Page, Title, Image of the Product.
Process Executive
Equiniti India Pvt Ltd
10.2014 - 07.2016
- Updating Address and new bank details in records of the pensions holder as per the request.
- Acknowledging the letter to the clients address efficiently regarding their queries.
- Processing death settlement claims to the pensioner.
- Death Benefit Calculation, Monthly Weekly Reconciliation report, Overpayment, Underpayment Calculation.
Payment Analyst- Cash Operation
ANZ
09.2011 - 11.2012
- Managing updating Band details and address Details on time in the portal.
- Processing the Cheques by validating the customer's signature.
- Mentored the new joiners on the process and assisting team leads in submission of reports.
- Processed MT103 and MT202 of customers & banks.
- Worked and resolved the discrepancies of the payments.
- Resolved the issues regarding IBAN, Swift codes & Account numbers while processing the Payments.
- Performed serial method and cover methods to process the payments through swift.
- Generated Credit advices manually to inform customers regarding payment.
- Involved in the video conference calls with the company's counter parts on daily basis.
Education
S.S.L.C -
St Teresas Girls High School
01.2005 - 01.2006
Pre-University college - undefined
People Educational society Pre-University College
01.2006 - 01.2008
Bachelor of Business Management - Specialization in Finance
PESIT Degree College
01.2008 - 01.2011
Bachelor of Education - Specialization English & Commerce
Bangalore City Unniversity
Bangalore 01.2020 - 01.2021
Skills
Core Skills & Tools
- Hire to Retire (H2R) Lifecycle – Onboarding, Internal Mobility, Exits
- HR Reporting – Headcount, Attrition, Requisitions, Dashboards
- Strategic Workforce Planning & Forecasting
- Vendor Governance – SLA Tracking, Third-party Risk Compliance
- Audit & Compliance – Documentation, Policy Alignment, BGV Support
- HRIS Tools – Oracle, Workday, ICIMS, ALTS, ServiceNow
- Productivity Tools – Excel (Advanced), PowerPoint, Notion, Lucidchart, Visio
- Certificate - Data Analytics
Drawing, Yoga, Travelling
I am working women who is raising 8 years old child.
Timeline
Senior Analyst- Global HR Shared Service
Gallagher
02.2022 - 06.2025
Bachelor of Education - Specialization English & Commerce
Bangalore City Unniversity
01.2020 - 01.2021
Associate- Business Project
Tesco
10.2019 - 02.2022
Advertising Support Associate & Catalog Specialist
Amazon
11.2018 - 09.2019
Process Executive
Equiniti India Pvt Ltd
10.2014 - 07.2016
Payment Analyst- Cash Operation
ANZ
09.2011 - 11.2012
Bachelor of Business Management - Specialization in Finance
PESIT Degree College
01.2008 - 01.2011
Pre-University college - undefined
People Educational society Pre-University College
01.2006 - 01.2008
S.S.L.C -
St Teresas Girls High School
01.2005 - 01.2006
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