Ajay Chauhan
Delhi NCR
Summary
Results-oriented Travel Executive with over five years of experience in the travel and aviation industry. Skilled in providing exceptional customer service, managing travel inquiries, and resolving complex issues. Committed to delivering effective travel solutions that enhance customer satisfaction.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Process Associate (Spotnana)
IGT Solutions
11.2024 - Current
- Manage corporate travel accounts to ensure seamless operations, including itinerary planning, reservations, and complex modifications.
- Partner with international suppliers to secure premium travel solutions and strengthen stakeholder ties.
- Assisting high-level company executives by providing dedicated travel support and resolving queries efficiently.
Security Executive
Tata SIA Airlines Ltd (Vistara)
11.2021 - 09.2024
- Executed safety and security procedures per BCAS (Govt. of India) regulations to ensure compliance and minimize risk.
- Coordinated with multiple departments to facilitate operations and achieve on-time flight departures.
- Supervised security operations at airport facilities to ensure safety compliance.
- Coordinated security personnel schedules to maintain adequate coverage for all shifts.
- Conducted regular training sessions for staff on emergency response procedures and protocols.
Process Associate (Expedia)
IGT Solutions
04.2021 - 11.2021
- Utilized GDS systems (Sabre and Farelogix NDC) to manage complex flight, hotel, and car rental booking modifications.
- Ensured prompt resolution of customer inquiries while staying current with rapidly changing industry regulations.
Process Associate (Vistara Airlines)
Majorel India
09.2020 - 04.2021
- Managed comprehensive airline services utilizing Amadeus (GDS) expertise to handle B2B and B2C travel inquiries.
- Resolved escalated cases to ensure a positive customer experience and maintain brand reputation.
Fares Department Trainee
RDM India Pvt Ltd
02.2020 - 07.2020
- Updated and uploaded airfares into the ATPCO database, ensuring pricing accuracy and regulatory compliance.
- Developed technical proficiency in Amadeus GDS and global geography applications for fare distribution.
Education
Bsc. - Hospitality And Hotel Administration
Dr. Ambedkar Institute Of Hotel Management
Chandigarh, IND07-2019
Skills
- GDS (Sabre and Amadeus)
- Corporate Travel Operations
- Aviation Security Compliance
- Attention to detail
- Critical Thinking
- Problem-Solving
- Effective Communication
Certification
- Microsoft Office (Udemy)
- Diploma in International Airlines and Travel Management
Internships And Awards
The Leela Ambience Hotel and Residences, Industrial Trainee, Gurugram, 2017, Earned 'Service Excellence Award' for the Summer 2017 training batch, selected by the Human Resource Manager., Completed 4-month rotation across all core hospitality departments with 100% attendance.
Timeline
Process Associate (Spotnana)
IGT Solutions
11.2024 - Current
Security Executive
Tata SIA Airlines Ltd (Vistara)
11.2021 - 09.2024
Process Associate (Expedia)
IGT Solutions
04.2021 - 11.2021
Process Associate (Vistara Airlines)
Majorel India
09.2020 - 04.2021
Fares Department Trainee
RDM India Pvt Ltd
02.2020 - 07.2020
Bsc. - Hospitality And Hotel Administration
Dr. Ambedkar Institute Of Hotel Management