Ajay Kumar Jha
Delhi
Summary
IT professional prepared for leadership roles in technology management. Background in overseeing complex IT projects and driving technological advancements. Known for strong team collaboration and delivering results in dynamic environments. Skilled in network administration and IT strategy development.
Overview
21
21
years of professional experience
Work History
IT Manager
Alpha Milkfood Private Limited
02.2023 - Current
- Support Management for IT needs including Apple asset as per his requirement
- Configure, manage, and troubleshoot firewalls (policies, NAT, UTM, IPS, web filtering).
- Implement and support VPN solutions (Site-to-Site and Remote Access VPN).
- Patching, upgrades, capacity planning, performance monitoring, and backup/restore operations.
- Install, configure, and administer Active Directory Domain Services (AD DS), including domain controllers, sites and services, and replication.
- Monitor and secure network traffic to ensure compliance with security best practices.
- Perform firewall upgrades, backups, and policy optimization.
- Troubleshoot network connectivity and performance issues.
- Configure and manage network switches.
- Manage and troubleshoot Access Points / Wi-Fi networks.
- Ensure high availability and optimal wireless coverage.
- Handle firmware upgrades and configuration backups.
- Monitor system health, logs, and alerts.
- Perform regular backup verification and restoration.
- Support incident response, root cause analysis, and documentation.
- Coordinate with vendors and ISPs for issue resolution.
- Maintain network and system documentation.
- Implemented site to site VPN network of all 4 locations.
- Implemented daily video conferencing meeting for all location.
- Implemented intercom networking for all 4 location and access intercom as a local from anylocations.
- Implemented Visitor management software for 4 locations to manage visitor inventory and preappointments meeting and digital gate pass and records.
- Implemented Guard Patrolling software to monitor factory of all locations.
- Implemented Data Server Windows 2022 for all users with security.
- Implemented Microsoft windows server 2019 with RDP access for data security and access levelright assignment and access tally from anywhere.
- Implemented IP CCTV Network and installation of CCTV camera in Plant and all other locations.
- Prepared CCTV controlled room in HO for real time monitoring all locations and submit report to themanagement.
- Implemented HRMS software for HR Department for manage all HR related works from anywhere.
- Evaluated company process for ERP software implementation
- Solving day to day user complaints and needs of IT related works.Maintaining IT inventory.
- Highlights:
IT Manager
Param Dairy Limited
02.2021 - 02.2023
- Provide IT Infrastructure services including Windows Server 2019, Desktops, Laptops,Printers, Scanners, Local/wide area network Troubleshoot hardware, software, and network problems.
- Managing and maintaining Firewall. Implementation of the new network. Configuration and maintenance of VPN Server and Client for remote access. Installation, up-gradation, and patch updating of software. Antivirus Updating and Maintenance of Server and client modules. Data Backups daily, weekly and monthly basis. Day-to-day help to users with IT-related issues.
- Preparing Google Forms for online Data collection. Managing Google sheet for online working with multiple people and sharing the report with Management or relevant person. Maintaining and managing biometric devices of all location and generating reports for HR department. Payroll software evaluated and waiting for management approval. Maintaining and managing IP CCTV cameras of multiple location.
- Managing and maintaining email accounts of company. Online Sales Software and mobile app implemented with the help of software Vendor now managing customization of software as per the requirement of the company. Managing and maintaining of Head office, Plant and another office IT.
- Implemented ERP Software for Milk product production and sales.
- Highlights:
IT Manager
Royal Golf link city Projects Pvt. Ltd.
02.2018 - 01.2021
- Provide IT Infrastructure services including Windows Server 2012, Desktops, Laptops,Printers, Scanners, Local/wide area network Troubleshoot hardware, software, and network problems. Implementation of the new network. Configuration and maintenance of VPN Server and Client for remote access. Installation, up-gradation, and patch updating of software. Antivirus Updating and Maintenance of Server and client modules. Data Backups daily, weekly and monthly basis. Day-to- day help to users with IT-related issues. Maintaining and managing IP CCTV cameras.
- Highlights:
Service Delivery Manager
SIG Systems PVT. LTD.
05.2014 - 06.2018
- Overall responsible for IT Service Delivery, Day to day activity, and Infrastructure. Set daily objectives/priorities and manage IT resources accordingly to business objectives. Work with the support team for the smooth running of IT-related work. Troubleshoot server- related issues and work with service providers to facilitate.
- Highlights:
System Administrator
S Chand Harcourt India Pvt. Ltd.
02.2010 - 03.2014
- Configuring group pa policy in a domain environment and handling disaster recovery (Backup & Restore); installing, configuring & troubleshooting with thewebserver running on Win 2003/2008.
- Maintaining Active Directory Service, Component service, Group Policy, Domain Controller policy, DNS, Terminal & DHCP services.
- Maintain data storage structure & user rights management.
- Maintain the network infrastructure LAN/WAN and handle the installation and configuration of network client workstations; resolve the hardware as well as network problems on a different root.
- Maintain Directory included security domain, user profiles & other resources on the network.
- Address queries regarded the Information System / Software & extending onsite support to the clients including maintenance hardware/software.
- Provide technical support and train Customer Support Engineers, Network Support Engineers, and site support Engineers for best performance.
- Generate monthly reports that are provided to the customer for analyzing the traffic patterns of the customer and thereby providing effective measures that are to be taken for the betterment of the customer network.
- Manage Vendor relations and maintain IT Documents as per ISO.
- Highlights:
Asst. System Administrator
MOTT MACDONALD GROUP
01.2005 - 01.2010
- Install maintenance and disaster recovery of servers MS Windows 2003/2000server, MS-Exchange 2000/2003 server with the necessary software.
- Maintaining IT vendor and Inventory as per ISO.
- Install SMTP Relay agent Pop@Gift gateway Antigen anti-virus for email solution inMS Exchange Server.
- Install & maintain Network-based software like Symantec Console, E-Trust Anti-Virus& Veritas Exec backup software.
- Responsible for installation & smooth function of Server, desktop, laptop, printers, plotters & network components. Ensuring the functionality and performance of the machines installed in the Head and Branch offices & keeping track of installation, up-gradation, maintenance & troubleshooting
- Provide enlightening the new employees about the network in order to do the basic functioning like accessing the software and data from the network. Staff training for working in internal & external networks and software like Windows operating system, e- mail, office automation, utility tools, etc.
- Highlights:
Education
B.A -
EIILM Sikkim University
Microsoft Certified Professional - undefined
Diploma - Computer Network Engineering
Jet king School of Electronic Technology
New DelhiDiploma - Computer Maintenance Engineering
YSL (Yamuna Syndicate Limited) InfoTech
New DelhiCertificate - Computing
IGNOU
ISC - undefined
01-1995
Skills
IT risk management
IT infrastructure
IT asset management
Technical troubleshooting
IT budgeting
IT procurement
IT compliance
Network administration
Operating system management
Documentation and reporting
Information security
Application support
Disaster recovery
Change management
IT service management
Local access network planning
Technical leadership
Project planning
Problem-solving
Server Hardware/Software Troubleshooting
Network Trouble shooting
Data Backup
Security
Disaster recovery
Desktop Laptop Printer Trouble shooting
Outlook
Apple Devices Troubleshooting
ERP
APP
DHCP
DNS
Active DIrectory
RAID
CCTV
Technology integration
Decision-making
Problem-solving abilities
System integration
User support
Multitasking
Security planning
Infrastructure development
Task prioritization
Infrastructure planning
Interests
Internet Surfing
DECLARATION:
I am confident in my ability to work in a team. I hereby declare that the informationfurnished above is true to the best of my knowledge.
Job Description:
- To oversee and manage the organizations complete IT infrastructure,network systems, Servers, and security operations.
- Responsible for ensuring high availability, performance, security, andscalability of IT systems while supporting business continuity and operational efficiency.
- Manage and maintain Windows Servers (2019 / 2022), including installation, configuration, upgrades, and troubleshooting.
- Administer Active Directory, including user/group management, GPOs, and accesscontrols.
- Configure and manage DNS and DHCP services.
- Design, configure, and manage LAN, WAN, Wireless Networks, and MPLS connectivity.
- Handle Layer 3 switch management, routing, VLAN configuration, and inter-VLAN routing.
- Ensure low-latency network performance
- Configure and manage VPN servers and client VPN configurations.
- Perform advanced network troubleshooting to minimize downtime and latency issues.
- Configure, manage, and optimize firewall devices and firewall policy rules.
- Implement and manage endpoint security solutions, including antivirus
- Ensure regular patch management across servers, network devices, and endpoints.
- Monitor security events and respond to incidents proactively.
- Implement and manage network monitoring tools to ensure uptime, performance, andearly detection of issues.
- Ensure system performance optimization and high availability of IT services.
- Manage and support audio-video conferencing systems and related collaborationtools.
- Configure and support Microsoft Outlook, including email rules, troubleshooting, anduser support.
- Maintain accurate IT inventory management, including hardware, software licenses,and network assets.
- Coordinate with vendors, ISPs, and technology partners for issue resolution and upgrades.
- Implement and maintain IT security policies, firewall management, endpoint security, and data protection.
Timeline
IT Manager
Alpha Milkfood Private Limited
02.2023 - Current
IT Manager
Param Dairy Limited
02.2021 - 02.2023
IT Manager
Royal Golf link city Projects Pvt. Ltd.
02.2018 - 01.2021
Service Delivery Manager
SIG Systems PVT. LTD.
05.2014 - 06.2018
System Administrator
S Chand Harcourt India Pvt. Ltd.
02.2010 - 03.2014
Asst. System Administrator
MOTT MACDONALD GROUP
01.2005 - 01.2010
Microsoft Certified Professional - undefined
Diploma - Computer Network Engineering
Jet king School of Electronic Technology
Diploma - Computer Maintenance Engineering
YSL (Yamuna Syndicate Limited) InfoTech
Certificate - Computing
IGNOU
ISC - undefined
B.A -
EIILM Sikkim University