AJAY KUMAR SINGH
KANCHRAPARA
Summary
Dynamic Deputy Manager at HDFC SALES PVT LTD with expertise in employee training and performance evaluation. Demonstrated ability in home loan counseling, significantly boosting customer satisfaction through adept complaint resolution and effective team building. Proven track record in recruiting and developing top talent, leading to substantial performance enhancements and target achievement.
Overview
10
10
years of professional experience
Work History
Deputy Manager
HDFC SALES PVT LTD
KOLKATA
01.2015 - Current
- Home loan counseling in direct market
- Worked closely with customers to understand needs and resolve diverse issues.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Created processes for handling customer complaints effectively.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided guidance and support to team members to help them achieve goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Maintained records of all operational activities for future reference.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Prepared monthly progress reports detailing achievements against set targets.
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
BACHELOR OF COMMERCE (HONS) - ACCOUNTANCY
RISHI BANKIM CHANDRA EVENING COLLEGE
01.2010
Higher Secondary Examination - Hindi, English, Acct, B.O, B.M. B.E.
01.2005
Secondary Examination - Hindi, English, History, Geog, Math, L.Sc. Phy.Sc
01.2003
Skills
- Employee training
- Home loan counseling
- Performance evaluation
- Customer service
- Team building
- Data analysis
- Complaint resolution
- Staff recruitment
- Report preparation
- Goal setting
- Performance improvements
- Staff training and development
- Recruiting skills
Job Profile
1. Sales and Business Development:
- Drive home loan sales through direct sourcing, channel partners, and referral networks
- Achieve assigned sales targets, and ensure consistent business growth
- Develop relationships with builders, real estate agents, and financial consultants for lead generation
- Identify potential markets and strategize to expand business reach
2. Team management & Leadership:
- Lead a team of sales officers, ensuring motivation and productivity
- Train and mentor team members on product knowledge, sales techniques, and compliance
- Monitor team performance, and provide feedback to improve efficiency
3. Customer Relationship Management:
- Ensure seamless customer onboarding and support throughout the loan process
- Address customer queries, concerns, and grievances in a professional manner
- Strengthen relationships with existing customers for repeat business and referrals
4. Loan Processing and Compliance:
- Coordinate with the credit, operations, and legal teams to ensure the smooth processing of loan applications
- Ensure adherence to internal compliance guidelines in loan approvals
- Monitor documentation accuracy and the timely disbursement of loans
5. Reporting and Market Analysis:
- Prepare and submit regular sales reports, forecasts, and performance analyses
- Keep track of market trends, competitor strategies, and regulatory changes
Timeline
Deputy Manager
HDFC SALES PVT LTD
01.2015 - Current
BACHELOR OF COMMERCE (HONS) - ACCOUNTANCY
RISHI BANKIM CHANDRA EVENING COLLEGE
Higher Secondary Examination - Hindi, English, Acct, B.O, B.M. B.E.
Secondary Examination - Hindi, English, History, Geog, Math, L.Sc. Phy.Sc
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