Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Hobbies and Interests
Timeline
Generic
Ajay Rathod

Ajay Rathod

New Delhi

Summary

Dedicated professional successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Cluster Account Manager

Wiom (Omnia Pvt. Ltd.)
New Delhi
05.2023 - Current
  • Responsible for resolving customer complaints within 4 hours SLA and completing installations within 12 hours.
  • Provides technical assistance to partners and manages BDOs for sales and shift management.
  • Ensured efficient teamwork by managing the LCO team's task assignment for optimal results.
  • Supervised daily fieldwork activities to ensure compliance with company protocols and standards.
  • Decision Making: Make informed decisions quickly, especially in cases of escalations or critical network issues.
  • Quality Control: Inspect installations for quality and adherence to technical standards, ensuring customer satisfaction.
  • Guided team on installation techniques and best practices.
  • Handled escalated customer issues, collaborating with higher-level engineers and support teams when necessary.
  • Organized training sessions to upgrade team members' technical skills

RF Coordinator

Hathway Cable & Datacom Ltd.
New Delhi
12.2016 - 05.2023
  • Coordinated with field engineers to resolve customer complaints in both CMTS and OLT technologies
  • Managed reports and ensured uptime by logging tickets and following up on issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.

CSE, Data Operator, Store Keeper

DDC (Delhi Distribution Co.)
New Delhi
10.2012 - 12.2016
  • Engaged with customers to resolve issues, prepared set-top boxes, and maintained data.
  • Maintained accurate and up-to-date records of data entries.
  • Verified accuracy and completeness of data before entering into database systems.
  • Created reports from collected data to track progress, analyze trends, and identify opportunities for improvement.

Education

Master of Arts - Political Science

IGNOU
New Delhi, Delhi
07.2019

Bachelor of Arts - Political Science

Delhi University
New Delhi, Delhi
07.2014

Associate of Arts - Political Science, ECO, Punjabi, Eng

Ganesh Shankar Vidyarthi Sarvodya Bal Vidyalaya No - Sarojini Nagar
05.2011

High School Diploma -

Ganesh Shankar Vidyarthi Sarvodya Bal Vidyalaya No - Sarojini Nagar
05.2009

Skills

  • Business Development
  • Account Management
  • Complaint Management
  • Customer Service
  • Data Analytics
  • Team Training
  • Sales Development
  • Project Management
  • Cold calling skills
  • Product Training
  • Marketing
  • Vendor Management

Certification

  • Basic Course, Delhi Institute of Computer Science (DIICS), 05/01/15
  • AutoCAD, TGC Animated Institute, 08/01/16
  • Web Designing, Delhi Institute of Computer Science (DIICS), 07/01/17
  • Advance Excel, 03/01/20
  • CCNA FROM CEPTA

Personal Information

  • Father's Name: Mr. Satya Bhan Singh
  • Date of Birth: 02/20/94
  • Nationality: Indian

Hobbies and Interests

  • Reading articles
  • Watching knowledgeable videos
  • Reading books

Timeline

Cluster Account Manager

Wiom (Omnia Pvt. Ltd.)
05.2023 - Current

RF Coordinator

Hathway Cable & Datacom Ltd.
12.2016 - 05.2023

CSE, Data Operator, Store Keeper

DDC (Delhi Distribution Co.)
10.2012 - 12.2016

Master of Arts - Political Science

IGNOU

Bachelor of Arts - Political Science

Delhi University

Associate of Arts - Political Science, ECO, Punjabi, Eng

Ganesh Shankar Vidyarthi Sarvodya Bal Vidyalaya No - Sarojini Nagar

High School Diploma -

Ganesh Shankar Vidyarthi Sarvodya Bal Vidyalaya No - Sarojini Nagar

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Ajay Rathod