Ajaya Jena

Product Management & Orchestration (ARKs): Served as the Lead BA for ARKs, an in-house automation tool; defined requirements and oversaw the roadmap for a platform now utilized by 14 teams and 190 daily active users.

End-to-End Solution Development: Acted as both BA and Developer to automate 15 manual activities via Power Automate Web; independently designed, tested, and deployed workflows that save 300 minutes of manual effort daily.

RPA Strategic Implementation: Led the functional analysis and deployment of the department’s first 5 Robotic Process Automation (RPA) units, resulting in a measurable efficiency gain of 11 hours per day.

Project Delivery & Release Management: Successfully managed the end-to-end lifecycle and production releases for 14 high-impact projects within the last fiscal year, ensuring alignment with business objectives.

Technical Data Analysis: Leveraged advanced SQL to perform complex attribute analysis for UK-based projects, translating raw data into actionable business insights for stakeholders.

Process Optimization: Identified and bridged operational gaps by migrating tasks from EUC to NSO, replacing manual intervention with automated, scalable workflows.

• Responsible for converting business requirement for SQL base automation of the manual task which eventually save 60% daily time of Operation.
• Responsible for UAT and getting sign off from the stakeholder for the various business development project.
• Involved in various stake holder interviews to analyze the gap in market offering and current business configuration.
• Responsible for documenting the system configuration of business rules and propose the necessary changes after the data analysis on the market practice and inside error.
• Conducting various elicitation meeting with operation stakeholder for gathering the technical and SME requirements.

• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.