Ajeet Kumar Singh
Dehradun
Summary
To work with an organization in service/product industry, where learning is shared with a view of collective growth and give out my best by utilizing skills and experience.
Accomplished healthcare professional known for strong performance management and relationship management skills. Experience in critical case evaluation and team coordination, ready to leverage expertise to enhance service delivery and operational excellence.
Overview
9
9
years of professional experience
Work History
Relationship Manager
HDFC Sales Pvt. Ltd.
11.2023 - Current
RO
GVK EMRI
01.2017 - Current
- Where taking care of Emergency cases
- On the basis of performance I have promoted in ALS (Advance Life Support Ambulance) - (Where taking care of all the Critical IFT Cases as well as coordinating with CMOs/CMS as well as our Field Team - EME/PM/RM & Ops Heads).
- In Dec'20. I got promoted in through IJP in CPED desk (Critical Parameter evaluation desk) - Where taking care all kind of cases anomalies.
- In Dec'21 Got promoted as CPED desk
- Currently Taking care of Data Analysis Analytics Department.
- Also handling the Escalation calls and correcting the anomalies
- Coordinating with ERC Team (Emergency Response Center) sharing the day to day Anomalies data with them.
- Helping to prepare the final billing data of process.
- Doing the weekly call calibration with Billing Team / ERC Team along with CPED Team.
- Also coordinating with Local IT Team along with ACHLA Team (external IT Team)
Sales Executive
Utkarsh Small Finance Bank
Dehradun
07.2022 - 10.2022
- 03 month working experience in Utkarsh Small Finance Bank as a sales executive in Dehradun.
Sales Executive
Jio Fibre
01.2022 - 07.2022
- 06 month working experience in Jio fibre customer care center as a sales executive of Jio fibre plans.
Customer Care Executive
Cogent Eservices
01.2019 - 01.2021
- 2 Year experience as customer care executive in 121 Airtel Prepaid process in cogent eservices.
Education
CCC certified -
B.Sc. - Pcm
DBRU University
Agra 05.2012 - 01/2015
Intermediate - Hindi
UP Board
05.2011 - 01/2012
Matriculation - Hindi
UP Board
05.2009 - 01/2010
Skills
- Performance Management
- Customer Relationship Management
- Doctors / CMO & CMS Coordination
- Team Player
- Relationship Managemenr
- HDFC home loan
Accomplishments
Awarded as Best Emergency Call Handling ARO (RnR award) two times in ALS.
Personal Information
- Date of Birth: 10/05/93
- Nationality: Indian
- Marital Status: Married
Languages
- Hindi
- English
Disclaimer
I hereby confirm that the information given in the resume is true to the best of my knowledge. In case any error or omission is found at a later date I shall be liable for the consequences arising from these.
Father's Name
Omkar Singh
Roles And Responsibilities
- Handling escalation calls and correcting anomalies.
- Coordinating with ERC Team (Emergency Response Center) sharing day-to-day anomalies data.
- Helping to prepare the final billing data of the process.
- Conducting weekly call calibration with Billing Team/ERC Team along with CPED Team.
- Coordinating with Local IT Team and ACHLA Team (external IT Team).
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Relationship Manager
HDFC Sales Pvt. Ltd.
11.2023 - Current
Sales Executive
Utkarsh Small Finance Bank
07.2022 - 10.2022
Sales Executive
Jio Fibre
01.2022 - 07.2022
Customer Care Executive
Cogent Eservices
01.2019 - 01.2021
RO
GVK EMRI
01.2017 - Current
B.Sc. - Pcm
DBRU University
05.2012 - 01/2015
Intermediate - Hindi
UP Board
05.2011 - 01/2012
Matriculation - Hindi
UP Board
05.2009 - 01/2010