Ajinkya Mahindrakar
Client Servicing/ Operations Manager
Mumbai,MH
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Proactive Assistant manager with demonstrated leadership abilities, strategic planning expertise and problem- solving acumen with 5 year's experience in key account management and client servicing along with product management and operations.
Skills
Interpersonal Communication
Research and Development
Strong Analytical Skills
Consumer Behaviour
Organizational Skills
Travel Management
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Assistant Manager - GIT and MICE
Thomas Cook India Limited
Mumbai, Maharashtra
01.2020 - 09.2020
- Worked for Allied T Pro (DMC for USA) which is part of Thomas cook India Limited, based in New York.
- Hired for conducting contracting and operations for groups travelling to USA especially for SOTC group series departures.
- Trained to handle Premiere reservations system software and prepare quotations along with file closing activities.
- Carried out day-day-day duties accurately and efficiently.
Developed and maintained courteous and effective working relationships. - Offer hands-on assistance to agents, assessing needs and maintaining current knowledge of consumer preferences.
Senior Executive - MICE
Wizard Meetings and Incentive Travels
Mumbai, Maharashtra
03.2019 - 11.2019
- Attended client meetings, promoting company brand and building rapport with prospects.
- Conducting Sales Support activities such as scheduling meetings with corporate, preparing Power Point Presentations, Proposals, cost sheets and quotes of various destinations and presenting same to corporate and closing group after negotiations for increasing overall profitability.
- Client Coordination (rooming, visa, flight tickets, F & B requirements)
Traveled with group of 400 pax as Tour coordinator to Japan for Nerolac Core Dealers meet and with 40 pax to Thailand for Nerolac painters meet. - Reduced costs by overhauling and streamlining supplier bidding and procurement processes to assure best prices for Travel packages.
Senior Executive - MICE
Mercury Travels
Mumbai, Maharashtra
02.2018 - 03.2019
- Handling operations and client servicing for automobile and BFSI companies.
- Managing all requirement such as Negotiating with various suppliers for group requirements, preparing master sheets and file closing activities.
- Traveled with group of 300 pax as Tour Manager to Singapore and Malaysia on Royal Caribbean Cruise ship (Voyager of the seas) for HDFC ERGO Singapore Contest and also upselling destination for self-paid passengers.
- Streamlined operations to maximize business efficiency and profits.
Assessed file performance and adjusted operations to attain objectives.
Executive - MICE & FIT
Simple Travel Services
Mumbai, Maharashtra
10.2016 - 02.2018
- Contracting MICE & FIT packages on daily basis in between 20 to 30 queries along with designing and customizing itineraries according to client/agents requirement and suggesting the best deals and itineraries to clients / agents.
- Coordination with land vendors and various hotels for availability of rooms, in case of any inventory issue resolving the same with the hotels.
- Coordinating with client and simultaneously with agents for overall operations and generating vouchers for every service rendered to the client.
- Managing logistics and other extra services required by client and keeping a tab on cancellations and cross selling.
- Processing for the payments of the Invoice received and keeping a track of payment with the Accounts team.
- Monitoring of feedback forms to improve the service quality.
Sales Executive
Intercon
Mumbai, Maharashtra
08.2015 - 07.2016
- Point of contact between customer and engineering team, generating leads, preparing quotations, client calling, assisting with after sale service).
- Selling "Auto Pump" - A revolutionary automatic pump controller to housing societies in and around Thane.
- Managing upto 200 calls per day and providing and helping in increasing overall sales.
Projects Handled
- HDFC ERGO Singapore Contest - 300 pax offsite to Singapore and Malaysia on Royal Caribbean Cruise (Voyager of the Seas) (2 N/ 3 D)
- NEROLAC core group Japan - 400 pax offsite to Tokyo with Osaka extension for annual dealers meet (3 N/ 4 D)
- YUSEN Logistics sales meet - 70 pax pan india stay at Novotel Khopoli including conference and Imagica theme park (2 N/ 3 D)
- NEROLAC Painters meet - 40 pax offsite to Bangkok and Pattaya for incentive trip (3 / 4 D)
- NEROLAC dealers meet - 20 pax on ground logistics handling in Bangalore (2 N / 3 D)
- CISCO employees meet - 40 pax conference in Mumbai (2 N/ 3 D)
- PALO ALTO networks - 50 pax conference in Mumbai (2 N/ 3 D)
- AKUMENTUS healthcare - Wildlife safari for 50 doctors in Mahua Vaan Pench, Madhya Pradesh (3 N / 4 D)
Education
Post Graduation Diploma - Travel And Tourism Management
Thomas Cook Center Of Learning
Mumbai 04.2015 - 09.2016
Bachelor's of Commerce - Banking And Insurance
KJ Somaiya College Of Arts And Commerce
Mumbai 04.2012 - 03.2015
Certification
Amadeus Computer Reservation System Certification
Timeline
Assistant Manager - GIT and MICE
Thomas Cook India Limited
01.2020 - 09.2020
Senior Executive - MICE
Wizard Meetings and Incentive Travels
03.2019 - 11.2019
Senior Executive - MICE
Mercury Travels
02.2018 - 03.2019
Executive - MICE & FIT
Simple Travel Services
10.2016 - 02.2018
Sales Executive
Intercon
08.2015 - 07.2016
Post Graduation Diploma - Travel And Tourism Management
Thomas Cook Center Of Learning
04.2015 - 09.2016
Bachelor's of Commerce - Banking And Insurance
KJ Somaiya College Of Arts And Commerce
04.2012 - 03.2015