Good in Microsoft Office
Ajit Manture
Officer-Operations
Bengaluru
Summary
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Officer-Oparations
VFS GLOBAL SERVICES PVT LTD
Bengaluru
2023.01 - 2023.11
- Addressed public questions, complaints and requests and provided necessary assistance.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Sales Officer
Kushal's Retail Pvt Ltd.
Bengaluru
2021.07 - 2022.12
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Supervised, trained and mentored staff of 15, resulting in consistent team achievement.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Responded to customer needs by answering questions and providing detailed information about Product.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Sales Associate
Westside - A Tata Enterprise
Bengaluru
2019.04 - 2021.06
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Associate of Science - Science Education
NEW COMPOSITE P U COLLEGE RAIBAG
Raibag, Karnataka 2015.06 - 2017.03
Diploma - Aviation Hospitality And Travel Management
Frankfinn Institute Of Air Hostess Training
Bengaluru, Karnataka 2018.03 - 2020.01
Skills
Court appearances
undefinedSoftware
Good in OS as Windows 7,8,10,11 and MAC
Good in Mailing Softwares like Outlook and Gmail
Certification
Aviation
Timeline
Officer-Oparations
VFS GLOBAL SERVICES PVT LTD
2023.01 - 2023.11
Sales Officer
Kushal's Retail Pvt Ltd.
2021.07 - 2022.12
Aviation
2020-06
Front Office Associate
2020-05
Sales Associate
Westside - A Tata Enterprise
2019.04 - 2021.06
Udaan 2019-Customer Interaction Program
2019-03
Diploma - Aviation Hospitality And Travel Management
Frankfinn Institute Of Air Hostess Training
2018.03 - 2020.01
Associate of Science - Science Education
NEW COMPOSITE P U COLLEGE RAIBAG
2015.06 - 2017.03
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