Akanksha Dhote Mhala
Mumbai
Summary
Results-oriented Enterprise Sales and Account Manager proficient in leading sales cycle from opportunity identification to contract negotiation. Working knowledge of leveraging company resources to meet organizational goals and objectives. Versed in wide range of technical tools and systems. A keen planner, strategist & implementer in leading operations with a focus on optimal utilization of the resources. Equipped with a record of success in managing clients(Global).
Overview
11
11
years of professional experience
Work History
Deputy General Manager
Hello Verify
Mumbai
05.2024 - Current
- Analyzed financial data to identify potential opportunities for cost savings or revenue generation.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Researched potential customers using various sources such as public records, web searches.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Enterprise Sales - Sr. Account Manager
Signzy
Mumbai
06.2022 - 06.2024
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Converted zero revenue account to 3 Cr/Year account in a span of an year
- Identified opportunities for cross-selling products and services to existing customers.
- Managed key account relationships, ensuring customer loyalty and retention.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Maintained detailed records of all account activity including sales orders, invoices, payments.
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
- Analyzed market trends to identify new business opportunities for the company.
- Attended industry conferences and events as a representative of the company.
- Proactively identified areas of improvement within assigned accounts' operations.
- Exceeded sales goals for accounts by upselling products to existing customers.
Key Account Manager
HotelKey
Mumbai
12.2020 - 06.2022
- Handling client complaints and preventing additional issues by improving processes
- Managing team by assigning them tasks and helping them to prioritize them so as to meet the goals
- Creating SOPs for the team and the clients
- Conducted training programs for the clients as well as for internal users
- Handling Key account of HotelKey( Extended Stay America, Radisson)
- Collaborated with sales team members to develop solutions tailored to customer needs.
- Provided training sessions for customers on how best utilize the company's products or services.
- Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
- Provided regular reports on account activity and performance metrics to stakeholders.
- Managed the relationship between internal teams and external customers.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
Customer Success Consultant
Zenoti
Hyderabad
02.2018 - 11.2018
- Worked with high-end customers such as Waxing the City, Jean Claude Beguine, Lakme, Enrich..etc to helped them solve issues they had with using Zenoti
- Was account manager for Waxing the city and Jean Claude Beguine
- Owned customer reported issues and saw problems through to resolution
- Consulting with customers to ensure their business operations run effectively on Zenoti
- Maintained strong relationships with key stakeholders throughout the duration of the project lifecycle.
- Influence the direction of the product by providing feedback about challenges customers have with using our product.
System Engineer
TCS
Bangalore
10.2013 - 10.2015
- Developed and implemented SAP systems for the clients
- Determining business needs via consultation, business analysis, and targeted observations
- Created scripts to automate day-to-day system administration activities.
- Troubleshooting and resolving issues reported on JIRA to optimize performance
- Performed periodic backups of data stored in file servers using disk-based backup solutions like Symantec Backup Exec or Windows Server Backup Tools.
- Performing rigorous documentation of SAP processes and presenting progress reports.
- Performed system upgrades, patching, security hardening and monitoring of systems.
Education
MBA - Marketing and Operations
ICFAI Bussiness School(IBS)
Hyderabad03.2018
Engineering - Electrical And Electronics
Lakshmi Narain College of Technology
Bhopal09-2013
HSC - PCM
St.Xavier Sr. Sec. School
Bhopal03.2009
SSC - General Studies
St.Xavier Sr. Sec. School
Bhopal02.2007
Skills
- Interpersonal Communication Skills
- Hands on Web Based enterprise application
- Persuasive Negotiations
- Technology Centric Background
- Client Relationship
- Skilled to work in fast paced environment
- Revenue Forecasting
- Proposal Development
- Pipeline Management
- Sales territory growth
- Supervision & Leadership
- Corporate Communications
- Strategic Planning
- Key account development
- New Business Development
- Account Management
Accomplishments
- Best SIP Award
Timeline
Deputy General Manager
Hello Verify
05.2024 - Current
Enterprise Sales - Sr. Account Manager
Signzy
06.2022 - 06.2024
Key Account Manager
HotelKey
12.2020 - 06.2022
Customer Success Consultant
Zenoti
02.2018 - 11.2018
System Engineer
TCS
10.2013 - 10.2015
MBA - Marketing and Operations
ICFAI Bussiness School(IBS)
Engineering - Electrical And Electronics
Lakshmi Narain College of Technology
HSC - PCM
St.Xavier Sr. Sec. School
SSC - General Studies
St.Xavier Sr. Sec. School
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