Hi, I’m
Akanksha Kheterpal
French Language Expert
Delhi
Summary
I am a logical thinker with enthusiasm and motivation to succeed. As a dedicated professional with years of experience, I have imbibed discipline, the potential for working effectively in a team and analytical reasoning. I appreciate working in a competitive environment that helps me evolve professionally. Strong communication skills both in English and French. History of being an effective team member with full understanding of the process and team needs. Flexibility, accuracy, efficiency, experience in working with deadlines, prioritization skills, and ability to multitask. Well versed with SAP, Service now, client focused French analyst for many years with my skills and knowledge serving the organization with total dedication and devotion.
Overview
7
years of professional experience
10
years of post-secondary education
Work History
ACCENTURE
Procure to Pay operations Analyst
08.2019 - Current
Job overview
Managed end-to-end procurement, ensuring alignment with company goals and budgets.
Conducted supplier research, negotiated contracts, and built vendor relationships.
Monitored supplier performance and collaborated with cross-functional teams to meet procurement needs.
Utilized ServiceNow, Coupa, and SAP for order management and reporting.
Implemented cost-saving strategies, resolving issues to minimize disruption.
TECH MAHINDRA PVT. LTD
French language expert
01.2018 - 01.2019
Job overview
Provided technical support to technicians, troubleshooting issues with internet, mobile, TV, and phone services.
Resolved connectivity issues, device malfunctions, and service outages.
Documented interactions and escalated complex issues as needed.
Focused on first-call resolution and maintaining customer satisfaction.
Concentrix
French language associate
01.2018 - 12.2018
Job overview
Assisted sellers with account setup, listings, and sales optimization.
Guided sellers on policies, troubleshooting issues, and ensuring compliance.
Recommended strategies to improve sales using Amazon’s advertising tools.
Provided data analysis to optimize performance and account health.
Education
Maharshi Dayanand University
Masters from English
01.2020 - 04.2022
University of Delhi
B.A Programme
01.2016 - 04.2019
Alliance Francaise de Delhi
B2 from French language and Literature
01.2016 - 04.2020
Sarvodya Kanya Vidyalya
Senior Secondary from CBSE board
Sarvodya Kanya Vidyalya
Junior Secondary from CBSE board
Skills
Excellence in French language
Timeline
Maharshi Dayanand University
Masters from English
01.2020 - 04.2022
Procure to Pay operations Analyst
ACCENTURE
08.2019 - Current
French language expert
TECH MAHINDRA PVT. LTD
01.2018 - 01.2019
French language associate
Concentrix
01.2018 - 12.2018
University of Delhi
B.A Programme
01.2016 - 04.2019
Alliance Francaise de Delhi
B2 from French language and Literature
01.2016 - 04.2020
Sarvodya Kanya Vidyalya
Senior Secondary from CBSE board
04.2014
Sarvodya Kanya Vidyalya
Junior Secondary from CBSE board
04.2012
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