AKANKSHA SINGH
Lucknow
Summary
Dynamic Digital Engagement Manager with a proven track record at Mahindra SUV Cars, excelling in digital marketing and customer relationship management. Successfully devised results-driven strategies, enhancing online presence and customer satisfaction. Adept in social media management and event planning, consistently delivering engaging experiences that drive business growth.
Overview
10
10
years of professional experience
Work History
Digital Engagement Manager
Mahindra SUV cars & Commercial
Lucknow
11.2023 - Current
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Collected and analyzed market research data for use in forecasting.
- Marketed products and services at tradeshows and promotional events.
Dealer Digital Manager
Kuldeep Motors Arena
Lucknow
01.2020 - 11.2023
- Vehicle Order Booking Follow-up
- Delivery ceremony maintain
- Post Sales Follow-up
- RTO files perform
- Remainder complain resolve
- All Digital work maintenance
- Maruti Portal work maintenance
- Direct Maruti Digital Era development
- All Data files maintenance
- Soft & hard copy all things maintenance
- Participated in staff meetings regularly in order to discuss goals set forth by management team.
- Delivered an engaging and entertaining experience to casino guests.
Customer Care Manager
Beeaar Hyundai
Lucknow
01.2018 - 11.2020
- Company Overview: Service centre of Beeaar
- Customer Handling
- Lobby maintenance
- Overall front management
- Service centre of Beeaar
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Actively participated in team meetings to discuss current projects or initiatives.
Digital Manager
Maruti Nexa (Ktl Automobile Lucknow)
Lucknow
09.2016 - 12.2017
- Recognized by management for providing exceptional customer service.
- Tracked and analyzed social media and online marketing initiatives.
- Devised results-driven strategies and roadmaps based on clients' needs.
Customer Care Executive
Ktl Automobile Pvt. Ltd
Lucknow
01.2015 - 09.2016
- Kept ahead of industry developments and applied best practices to areas of improvement.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
Education
BBA -
IMEI Institute Allahabad University
01.2016
Intermediate -
SNS Inter college Hardoi
01.2013
High School -
U.P. Board Allahabad
01.2011
Skills
- MS Office
- Digital marketing
- Customer relationship management
- Event planning
- Social media management
- Maruti Digital Portal
- Ms Word
- Excel
- DMS Operating
Job Profile
- Vehicle Order Booking Follow-up
- Delivery ceremony maintain
- Post Sales Follow-up
- RTO files perform
- Remainder complain resolve
- Customer Handling
- Lobby maintenance
- Overall front management
- All Digital work maintenance
- Maruti Portal work maintenance
- Direct Maruti Digital Era development
- All Data files maintenance
- Soft & hard copy all things maintenance
Career Experience
- Ktl Automobile Pvt. Ltd, Customer care executive, 11/01/16, 11/30/18
- Maruti Nexa (Ktl Automobile Lucknow), ACCM for Hyperlocal, 12/01/18, 01/31/20
- Beeaar Hyundai, Floor Manager, 01/01/20, Present
- Kuldeep Motors Arena, Dealer Digital Manager, 01/01/20, Present
Mobile Numbers
- +919120739558
- 6392715327
Personal Traits
- Workaholic
- Innovative and resourceful in problem solving
- Excellent interpersonal teamwork skills
- Patient communication skills
- High values to commitments
Personal Information
- Father's Name: P.L Singh
- Date of Birth: 06/17/96
Languages
English
First Language
Hindi
Beginner
A1
Timeline
Digital Engagement Manager
Mahindra SUV cars & Commercial
11.2023 - Current
Dealer Digital Manager
Kuldeep Motors Arena
01.2020 - 11.2023
Customer Care Manager
Beeaar Hyundai
01.2018 - 11.2020
Digital Manager
Maruti Nexa (Ktl Automobile Lucknow)
09.2016 - 12.2017
Customer Care Executive
Ktl Automobile Pvt. Ltd
01.2015 - 09.2016
BBA -
IMEI Institute Allahabad University
Intermediate -
SNS Inter college Hardoi
High School -
U.P. Board Allahabad
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