Akansh Shail

• Resolved tenancy technical issues and monitored Office 365 systems
• Worked upon email filtering services like IronPort
• Administered and supported Office 365 and MS Exchange Online policies
• Helped customers across the globe in identifying potential email threats to their tenants and helped them resolve security threat issues by configuring strong Spam policies, Connection Filters, Transport rules
• Helped in message tracing and troubleshooting mail delivery issues
• Helped customers in migrating mailboxes from Exchange On premises (Exchange Server 2010 and Exchange Server 2013) to Office 365 Exchange Online
• Troubleshooting Outlook Connectivity issues with Exchange Online for different organizations across the globe (different environments including Cloud only, Hybrid with/without ADFS)
• Troubleshooting DNS related issues to resolve Exchange Online issues
• Deployed Azure ADConnect (Formerly DirSync) to setup directory synchronization between Office 365 and helped in resolving any issues with Synchronization
• Helped in resolving Exchange On premises to Exchange Online migration issues related to failed migrations and bad items count
• Assisted in setting up SMTP Relay using Office 365 for multifunction devices like printers, scanners and applications
• Fixed synchronization errors for Active Directory, SMTP and GUID and Immutable ID issues
• Helped in fixing issues related to Delegate permissions on mailboxes
• Setting up connectors between Office 365- and third-party filtering services like Barracuda
• Assisted in backup and recovery on Exchange online mailboxes
• Worked on security recipient server subscribes for any external RBLs where HRDP IP is listed
• Worked on tenant level service that is activated in part or in full for all users in the tenant (standalone license and/or as part of a Microsoft 365 or Office 365 plan).

• Assist clients to resolve their issues related with hardware and software of a
  machine. Dealt with various microsoft 365 products like microsoft PowerPoint,
  Outlook, Excel etc. Detailed documentation of the interaction either through chat,
  phone or email on service now tool.
• Support on-premises Active Directory with O365 (DirSync)
• Exchange calendar/shared folder permissions and delegation.
• Expertise in handling mail routing and mail-flow related issues.
• Skype for business administration /Teams
• OneDrive support- trouble shooting
• Migrations - Mailboxes, User Profiles

• Troubleshoot/resolve escalated Help Desk issues relating to O365

• Resolved tenancy technical issues and monitored Office 365 systems
• Administered and supported Office 365 and MS Exchange Online policies
• Helped customers across the globe in identifying potential email threats to their tenants and helped them resolve security threat issues by configuring strong Spam policies, Connection Filters, Transport rules
• Helped in message tracing and troubleshooting mail delivery issues
• Troubleshooting DNS related issues to resolve Exchange Online issues
• Assisted in setting up SMTP Relay using Office 365 for multifunction devices like printers, scanners and applications
• Fixed synchronization errors for Active Directory, SMTP and GUID and Immutable ID issues
• Helped in fixing issues related to Delegate permissions on mailboxes
• Setting up connectors between Office 365- and third-party filtering services like Barracuda
• Assisted in backup and recovery on Exchange online mailboxes
• Troubleshooted MS Defender for Endpoint issues in a cloud-based security solution that helps enterprises detect, investigate, and respond to advanced attacks on their networks
• Worked on MS Defender anti spam, anti malware issues.