Santhosh Kumar V

Experienced Office 365 Administrator with over 2 years of experience in IT Administration. Excellent reputation for resolving problems and improving customer satisfaction. Ready to help team to achieve company goals.

• Supporting 25000+ users across the globe on Microsoft Exchange , SharePoint, OneDrive and Teams issues as Level 3 Engineer.

• Managing, Monitoring, resolving incidents and requests in line with agreed internal Service Level Agreements.

• Managing the user’s email mailboxes, Microsoft 365 groups and access related issues.

• Automated and executed Office 365 administrative tasks via PowerShell such as mailbox access permissions, mailbox statistics, enabling online archive.

• Recovering and restoring the soft deleted user mailbox data's for customer audit purposes.

• Configuring the Org-wide email archiving policies, retention policies, anti-spam policies and mail flow rules.

• Creating and managing the new Sharepoint Sites based on user requirements.

• Managing the MS Teams in the organization and their associated settings (enabling chat, Teams Outlook Addins, Change a team's privacy status & vice versa) in Teams Admin centre.

• Maintaining high level of customer satisfaction through timely and accurate solution for customer's issue.

• Created KT documents with the scope of support for the internal team.

HPI, HPE, Campbell Soup. MolsonCoors Brewing Company

MS-900 Microsoft 365 Fundamentals

• Won Quarterly Champs Awards (Q1’ FY22 & Q3’ FY22) for consistent commitment to excellence, hard work to delight customers, drive growth and gave a valuable contribution to the team and customers.
• Won Collaborators Award (H1 FY2022 & H2 FY2022) for the innovation and automation in the service line delivery and added value to the internal hiring team.
• Got a Sapphire Award from my service line delivery leader for played a vital role in designing and implementing the External profile management automation.
• Received Emerald Award from my manager for the excellence in service delivery and customer satisfaction.
• Won FY22 Q4 Centum Bot-a-thon in the Hyper Automation program and received Amethyst Award from the regional automation Lead.

I hereby declare that the above furnished details are true and correct to the best of my knowledge.

Place: Kallakuruchi

Date: