Creating & Searching new ideas, Listening Music, Reaching about new ideology of different organizations, Traveling
Akansuh Aggarwal
Process Trainer
Summary
Expert Process Trainer successful at demonstrating technical expertise and taking ownership of training modules that benefit the entire team. Confident and adaptable instructor with a strong work ethic and dedication to business success. Looking to leverage 1 years' experience to pursue a growth-oriented role.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work History
Process Trainer
Radical Minds Technologies Pvt. Ltd., Noida
Gurugram
12.2021 - Current
- Provided subject matter expertise on all company offerings.
- Communicated with sales team to maintain firm grasp of training requirements.
- Delivered robust training courses via classroom and e-learning programs.
- Developed new and improved training programs to fit underserved areas.
- Created unique materials to support training programs.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Collaborated with team members to achieve target results.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Process Trainer
Cogent E Services
Noida
07.2020 - 12.2021
- Provided subject matter expertise on all company offerings.
- Communicated with sales team to maintain firm grasp of training requirements.
- Delivered robust training courses via classroom and e-learning programs.
- Created unique materials to support training programs.
- Developed new and improved training programs to fit underserved areas.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Process Trainer
Karvy DigiKonnect
Noida
02.2020 - 07.2020
- Provided subject matter expertise on all company offerings.
- Communicated with sales team to maintain firm grasp of training requirements.
- Delivered robust training courses via classroom and e-learning programs.
- Created unique materials to support training programs.
- Developed new and improved training programs to fit underserved areas.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Associate
Karvy DigiKonnect
Noida
06.2018 - 02.2020
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
Education
Master of Computer Applications (MCA) - Management Information Systems (MIS)
Maharaja Agrasen Himalayan Garhwal University
Pauri Garhwal 07.2018 - 06.2021
Bachelor of Technology - Mechanical Engineering
Panchwati Institute of Engineering & Technology
Meerut 06.2015 - 06.2018
Diploma in Engineering - Mechanical Engineering
Swami Vivekanand Subharti University
Meerut 07.2012 - 06.2015
High School -
Shanti Niketan Vidyapeeth
Meerut 04.2011 - 03.2012
Skills
Classroom expertise
Interests
Additional Information
Microsoft Tools
Google Work Space
Operating System: Windows 10
Certification in CCC
Timeline
Process Trainer
Radical Minds Technologies Pvt. Ltd., Noida
12.2021 - Current
Process Trainer
Cogent E Services
07.2020 - 12.2021
Process Trainer
Karvy DigiKonnect
02.2020 - 07.2020
Master of Computer Applications (MCA) - Management Information Systems (MIS)
Maharaja Agrasen Himalayan Garhwal University
07.2018 - 06.2021
Associate
Karvy DigiKonnect
06.2018 - 02.2020
Bachelor of Technology - Mechanical Engineering
Panchwati Institute of Engineering & Technology
06.2015 - 06.2018
Diploma in Engineering - Mechanical Engineering
Swami Vivekanand Subharti University
07.2012 - 06.2015
High School -
Shanti Niketan Vidyapeeth
04.2011 - 03.2012
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