SNEHA LATWAL
DELHI
Summary
Experienced Process Sales Trainer with a diverse background in training delivery and sales coaching across different organizations and processes. Successfully served as a Process Sales Trainer at Teleperformance D.I.B.S Pvt Ltd., Gurgaon, focusing on the RBl Outbound process from August 2021 to January 2024. Currently, excelling in the role of Process Sales Trainer at Globiva Pvt. Ltd., specializing in the SOTC Travel process since January 2024.
Demonstrated ability to design and implement effective training programs that drive sales performance and enhance customer satisfaction. Skilled in motivating and coaching sales teams to exceed targets while fostering a positive work environment. Committed to continuous professional development and staying updated on industry trends to deliver impactful training solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Process Trainer
Globiva Private Limited
01.2024 - Current
- Train the NHT batches.
- Conduct huddles & refresher sessions.
- Conduct Dip check to asses knowledge and performance of agents.
- Conduct call calibration conduct with Ops, Quality team.
- Maintain training trackers.
- Conduct floor huddles.
- Monitor calls of trainees for performance improvement and efficacy.
Process Sales Trainer
Teleperformance
08.2021 - 01.2024
Education
Bachelor of Arts - Arts
Delhi University
Delhi09.2022
Senior Secondary - Arts
CBSE Board
Delhi03.2019
High School -
CBSE Board
Delhi03.2017
Skills
- Process Mapping
- Curriculum Design
- Product Demonstrations
- Video Conferencing
- Job Skill Building
- Decision-Making
- Instructional Techniques
- Classroom expertise
Certification
- Awarded as Best Trainer in "Teleperformance"
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Process Trainer
Globiva Private Limited
01.2024 - Current
Process Sales Trainer
Teleperformance
08.2021 - 01.2024
Bachelor of Arts - Arts
Delhi University
Senior Secondary - Arts
CBSE Board
High School -
CBSE Board
Similar Profiles
Kamal Kamal null
Senior Technical Specialist at Concentrix Daksh Private LimitedSenior Technical Specialist at Concentrix Daksh Private Limited
Akanksha RajoraAkanksha Rajora
Executive Assistant to the Chief Executive Officer at Yorkland Private LimitesExecutive Assistant to the Chief Executive Officer at Yorkland Private Limites
Kalpana KonduruKalpana Konduru
Customer Service Representative at Globiva Services Private LimitedCustomer Service Representative at Globiva Services Private Limited
Dhruv UpadhyayDhruv Upadhyay
Application Engineer at Quadrafort TechnologiesApplication Engineer at Quadrafort Technologies
Mahesh Kumar RajputMahesh Kumar Rajput
Sr. Data Entry Clerk at Access Healthcare Pvt Ltd.Sr. Data Entry Clerk at Access Healthcare Pvt Ltd.