Rajendra Patil

Process Trainer:

• Delivered account opening and maintenance training sessions, leading to increased productivity among team members.
• Processed retirement and non-retirement account opening and maintenance requests/transactions.
• Resolving queries for the team members offshore and onshore.
• Collaborated with cross-functional teams for seamless integration of new processes and systems.
• Conducted thorough assessments of trainee progress, ensuring timely feedback for performance improvement.
• Delivered high-quality training sessions, leading to increased productivity among team members.
• Developed comprehensive training materials, resulting in improved overall performance among trainees.
• Provided coaching and mentoring to employees.
• Trained and mentored more than 70 new personnel hired to fulfill various roles.
• Analyzed quality and performance data to support operational decision-making.
• Developed and implemented successful onboarding program.
• Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
• Improved team efficiency with introduction of automation tools for repetitive testing tasks.
• Identified and addressed process bottlenecks, streamlining workflows for faster turnaround times.
• Identified skill gaps within the workforce and developed targeted training programs to address these challenges.
• Created unique materials (SOP, Standard Work) to support training programs.
• Managed scheduling logistics for all training sessions, ensuring minimal disruption to day-to-day operations.
• Reduced errors in daily tasks by establishing clear guidelines through well-structured process documentation.
• Collaborated with cross-functional teams to identify areas of improvement in existing processes and develop tailored training solutions.

• Assisted call-in customers with questions and orders for Vodafone.
• Managed high call volume with exceptional professionalism and efficiency.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Contributed to team success, consistently achieving call center performance metrics.
• Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.