Akash Aggarwal
New Delhi
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Deputy Manager(Operations)
ICICI BANK
Noida,UP
06.2022 - Current
- Implemented best practices for handling high-volume customer requests to improve response times.
- Facilitated conflict resolution by efficiently liaising between departments to streamline processes.
- Collaborated with cross-functional teams to address client needs efficiently.
- Managed client enquiries across communication channels to enhance satisfaction.
- Resolved complaints by identifying issues and providing timely solutions.
- Developed and maintained strong relationships with diverse client accounts.
- Acted as a point of contact between internal teams and external stakeholders.
- Collaborated with team members to enhance customer service processes.
Education
MBA - HR-Operations
Guru Gobind Singh Indraprastha University
New Delhi ,India 05-2022
B.B.A - General Management
Guru Gobind Singh Indraprastha University
New Delhi ,India01-2018
XII - Science
Apeejay Sheikh Sarai
New Delhi ,India03-2015
X - General
Apeejay Sheikh Sarai
New Delhi ,India 03-2013
Skills
- Customer relationship management
- Client communication
- Cross-functional collaboration
- Issue resolution
- Process improvement
- Problem solving
- Time management
- Conflict resolution
- Effective communication
- Telephone etiquette
Accomplishments
- Runner up in manage your finance Inter college competition conducted by IIAM, Vizag.
- Working as corporate mentor at IITM(GGSIPU).
Personal Information
- Date of Birth: 03/07/1997
- Gender: Male
- Nationality: Indian
Extracurricular Activities
- Member of Robin Hood Army(till 2018)
- Participated in inter house competition in school for table tennis and in the field of cricket.
- Work as a affiliate marketer with Bizgurukul for 1 month .
- Part time coordinator for office management related work(2019).
Hobbies and Interests
- Reading books
- Volunteering,
- Gymming
- Running
- Krav maga level 1
- Travelling
- Playing Chess
- Numerology
- Meditation
Languages
- English: C2 Proficient
- Hindi: First Language, English: C2 Proficient
INTERNSHIPS
- Dharma Life,Gajam Private Limited(BBA ,2016)
- K2BOX ,(BBA 2017)
- ICICI BANK(MBA ,2021)
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Deputy Manager(Operations)
ICICI BANK
06.2022 - Current
MBA - HR-Operations
Guru Gobind Singh Indraprastha University
B.B.A - General Management
Guru Gobind Singh Indraprastha University
XII - Science
Apeejay Sheikh Sarai
X - General
Apeejay Sheikh Sarai