Akash Chandgude

Regional Head – Account Management for West India, overseeing a portfolio of 200+ enterprise clients across Pune, Mumbai, Ahmedabad & Indore, managing an operational footprint of approximately 3 million sq. ft in Pune and 0.5 million sq. ft in Mumbai.

• Spearheaded regional account management across 4 cities, strengthening retention and long-term client relationships across a 200+ enterprise portfolio.
• Directed complete client lifecycle management from onboarding to renewals, ensuring seamless service delivery and multi-location experience standardization.
• Institutionalized structured AM frameworks including governance reviews, CSAT mechanisms, and escalation protocols, bringing process consistency across West India centres.
• Resolved high-impact client escalations through structured root cause analysis, significantly reducing repeat service issues across centres.
• Implemented regional service performance dashboards, driving operational transparency and improving vendor accountability.
• Enabled incremental revenue growth through cross-selling value-added services and aligning commercial strategy with Sales and Operations.
• Strengthened collections governance in collaboration with Finance, improving commercial discipline across key enterprise accounts.
• Mentored Cluster Heads and Account Managers on executive stakeholder management, negotiation, and enterprise-level client handling.
• Established structured communication and governance cadence across centres, building escalation-ready, client-focused teams.

• Provided executive assistance to CEO & Co-Founder, managing schedules, travel, and priority tasks to enable effective leadership.
• Served as the primary liaison between internal teams, external partners, and stakeholders, streamlining communication.
• Coordinated with program managers and leadership team to ensure timely task completion, follow-ups, and alignment with business goals.
• Oversaw office administration, ensuring seamless operations and implementing process improvements for resource optimization.
• Oversaw vendor contracts, developed budgets, and procured cost-effective solutions for office needs.

• Managed 5 Lakh + Sq. Ft portfolio across 5 Smartworks centers, ensuring long-term client retention.
• Built client loyalty through effective product presentations and resolution of client issues, contributing to long-term retention.
• Built and nurtured strong client relationships, ensuring smooth onboarding and post sales support.
• Working closely with cross-functional teams (Operations, finance, projects) to resolve service issues and improve customer experience.
• Collaborated with partnerships team to enhance ancillary revenue, organize events, and manage space leasing, while ensuring high standards in pantry and cafeteria operations.
• Led the pre-opening of Smartworks, largest flex space office at Vaishnavi Tech Park ( 7.5 Lakh sq. Ft.).

• Part of the Pre-opening team of the largest flex space : Vaishnavi Tech Park.
• Developed and implemented client satisfaction, retention, and expansion strategies to strengthen relationships.
• Facilitated onboarding and resolved issues for corporate clients, ensuring seamless integration and support.
• Streamlined operations and enhanced service delivery to improve overall customer experience.

• Ensuring exceptional customer service.
• Led front office department and rooms operations to enhance service delivery and operational efficiency.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvements.
• Implemented brand standards, categorized rooms, developed strategic pricing, conducted pre-arrival meetings, and improved guest journey.
• Active involvement with other business leaders in brand positioning, pricing, customizing, room packages, Upsell strategies.
• Resolved guest complaints, settled disputes, and addressed grievances to maintain high guest satisfaction levels.
• Worked on PnL and drove rooms profitability by monitoring compliance with energy conservation efforts.
• Manage day-to-day activities in Front Office including Front desk, Concierge, At your service and Guest relations.
• Monitored compliance with Marriott's SOPs to ensure departmental standards.