Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Certification
Timeline
Generic

Akash Dhurandhar

Customer Service Agent
Mumbai,MH

Summary

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills, Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company, make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

Overview

3
3
years of professional experience
15
15
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Passenger Service Executive

Bird Worldwide Flight Service
Mumbai, Maharashtra
05.2019 - Current

Currently working for Virgin Atlantic, Passenger Operations handling flights as a Flight Controller which includes solving queries at Check-in/Gates & Arrivals, delivered exceptional level of service to each customer by listening to concerns and answering questions.

Experience with GOAIR International & Domestic Operations as a passenger service agent handling all areas namely Check-in, Boarding & Arrivals

Accounts Receivable

Gebbs Healthcare Solutions
Mumbai, Maharashtra
07.2017 - 03.2018

Worked as Accounts Receivable in Gebbs Healthcare Solutions in Mindspace, Airoli for 9 months

Education

Bachelor of Management Studies -

ST.PAUL JR & DEGREE COLLEGE, UNR.
Mumbai
07.2015 - 06.2018

Higher Secondary School -

SMT. C.H.M COLLEGE, ULHASNAGAR.
Mumbai
07.2013 - 06.2015

Secondary School -

S.V.M.E.H.S, KALYAN.
Mumbai
07.2003 - 06.2013

Skills

    Microsoft Office

Exceptional customer service

Accomplishments

▪ Winner of intercollegiate event “If I were the finance minister” (Mock Budget 2017-18).

▪ Winner of intercollegiate event “If I were the finance minister” (Mock Budget 2016-17).

▪ Winner of Power Point Presentation in intercollegiate competition.

▪ 1st Runner Up in Treasure Hunt in intercollegiate competition.

▪ Accounts Head for Annual College Fest for 2 years. (2017 & 2018).

▪ Worked as Student Manager in Department of Lifelong Learning And Extension activity of Mumbai University (2017-18).

▪ Participated in Department of Lifelong Learning And Extension activity of Mumbai University (2016-17 & 2017-18). ▪ Worked as Students Co-ordinator for Annual College Fest (2017-18).

▪ Worked in organizing the activities in school as well as college.

▪ Participated in RYLA (Rotary Youth Leadership Award) Programme for 2 Days in Padgha.

▪ Scored 94/100 in Galileo Exam of Frankfinn Institute of Air Hostess Training Center.

Hobbies

Watching Movies

Certification

Frankfinn, Diploma in Airhostess training, Hospitality & Travel management

Timeline

Passenger Service Executive

Bird Worldwide Flight Service
05.2019 - Current

Frankfinn, Diploma in Airhostess training, Hospitality & Travel management

06-2018

Accounts Receivable

Gebbs Healthcare Solutions
07.2017 - 03.2018

MSCIT, Maharashtra State Certificate in Information Technology

07-2017

Bachelor of Management Studies -

ST.PAUL JR & DEGREE COLLEGE, UNR.
07.2015 - 06.2018

Higher Secondary School -

SMT. C.H.M COLLEGE, ULHASNAGAR.
07.2013 - 06.2015

Secondary School -

S.V.M.E.H.S, KALYAN.
07.2003 - 06.2013
Akash DhurandharCustomer Service Agent