Akash Kumar Singh
New Delhi
Summary
Dynamic Project Service Manager at Godrej & Boyce Mfg. Co. Ltd. with a proven track record in project execution and revenue generation. Spearheaded initiatives achieving 112% of service revenue goals while optimizing service delivery. Skilled in team leadership and customer service, driving success through strategic operations management and effective KPI implementation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Service Manager
Godrej & Boyce Mfg. Co. Ltd.
New Delhi
06.2022 - Current
- Managed Service operation for Godrej Security Solutions Division in Delhi & NCR. Working as Project Service Manager whose key role is in Project Execution, AMCs seeding and revenue generation, which adds profitability to company.
- Achieved 1.8 days TAT for service delivery in upcountry, and 0.9 days TAT within city for B2B Service.
- Developed Authorized Service Partners (ASPs) infrastructure resulting in achievement of 112% of Desired Sales in service revenue for FY 24-25.
- Spear headed new product initiatives and public presentation in prominent Govt. Organizations (DRDO, CPWD, ASI monuments etc.) and regulatory bodies like RBI for product awareness and adaption.
- Analyzed competitive offerings to ensure the service department remained competitive.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
Senior Field Service Engineer
Astrophysics India
06.2018 - 11.2020
- Serviced and maintained cargo-type baggage scanners, DFMDs, and HHMDs across India.
- Supported operations for clients such as AAIs, Airforce, CPWD, DRDO, and Military.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Provided responsive multi-channeled technical support and utilized live chat to reduce overhead costs and increase productivity.
- Traveled regularly to visit customers' sites for providing on-site support.
- Recommended equipment design changes and upgrading.
- Repaired defectives units using manuals and tools.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
Assistant Service Manager
Vantage Integrated Security Solutions
Noida
06.2018 - 11.2020
- Managed service operations for AMCs customers, ensuring timely and satisfactory service.
- Supervised diverse products such as HHMD, DFMD, Baggage Scanner, Boom Barrier and CCTVs.
- Led a team of 18 engineers to deliver onsite product support at multiple UPRNN locations.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Reviewed invoices from vendors and suppliers to ensure accuracy before authorizing payment.
Education
Bachelor of Technology (B.Tech) - Electrical Engineering
MADAN MOHAN MALAVIYA UNIVERSITY OF TECHNOLOGY
GORAKHPUR05-2015
XIIth - English
ST. THOMAS
BHADOHI05-2010
Xth - English
ST. THOMAS
BHADOHI04-2008
Skills
- Project Execution
- Project management
- Operations management
- Service Management
- Service operations
- Customer service
- Revenue generation
- Key performance indicators
- Team leadership
- Service delivery optimization
Certification
- MATLAB
- NCC 'C' Certificate
Extracurricular Activities
Quiz participation, singing
Hobbies and Interests
- Volleyball
- Sketching
- Exploring new location
Projects
Completed Central Vista project, ensuring the on-time and within-budget completion of the Vice President's Enclave New Delhi, the Gramin Vikas Bhawan New Delhi, HPCL Bahadurgarh, and BPCL Faridabad & Loni, executed strategic cost-saving initiatives, achieving a commendable 15% reduction in project expenses, while maintaining high standards of quality and adherence to timelines, and spearheaded stakeholder communication and coordination, fostering seamless collaboration among multiple teams, and driving a notable 25% increase in overall project efficiency Monthly scheduling of the Toll Box Talk (TBT) with workers to create awareness about safety, project criticality, and the time limits for completing the work.
Languages
- English
- Hindi
Total Work Experience
6 years, 8 months
Accomplishments
- Received the Godrej National Award for best performance in 'Project Execution and Service' in the year 2024
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Affiliations
- B Grade in NCC 'C' Certificate
Timeline
Project Service Manager
Godrej & Boyce Mfg. Co. Ltd.
06.2022 - Current
Senior Field Service Engineer
Astrophysics India
06.2018 - 11.2020
Assistant Service Manager
Vantage Integrated Security Solutions
06.2018 - 11.2020
Bachelor of Technology (B.Tech) - Electrical Engineering
MADAN MOHAN MALAVIYA UNIVERSITY OF TECHNOLOGY
XIIth - English
ST. THOMAS
Xth - English
ST. THOMAS
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