Account Manager leading B2B SaaS account growth across a $5M ARR portfolio of 1,000 accounts. Drives onboarding, renewals, upsell and cross-sell motions, quarterly business reviews, and product adoption programs that improved net revenue expansion and kept customer health above target. Partners with CSE, TAM, and Product teams to resolve escalations, support migrations, and shorten time-to-value.
Hi, I’m
Akash Murthhy
Key Account Manager
Chennai,Tamil Nadu
Summary
Overview
7
years of professional experience
Work History
Zoho Corporation
Senior Key Account Manager
12.2022 - Current
Job overview
- Manage portfolio of 1,000 accounts across retail, mid-market, and enterprise verticals representing $5M in annual recurring revenue (ARR)
- Own full customer lifecycle from post-sales onboarding through renewal, driving net revenue retention (NRR) and gross revenue retention (GRR) targets
- Execute account expansion strategies through systematic identification of upsell opportunities (product tier upgrades, user seat expansion) and cross-sell opportunities (complementary product suite adoption)
- Conduct quarterly business reviews (QBRs) and executive business reviews (EBRs) with C-suite and senior stakeholders, presenting product usage analytics, ROI metrics, and roadmap alignment
- Collaborated with customer success engineering, product, and support teams to resolve technical escalations and enhance product adoption.
- Leveraged Zoho CRM and Zoho Desk for account planning and ticket management, ensuring operational excellence.
- Analyze key performance indicators (KPIs) including product adoption rates, daily active users (DAU), monthly recurring revenue (MRR) growth
- Design and execute change management strategies for platform migrations and workflow automation implementations
- Achieved 100+% quota attainment for 6 consecutive quarters through data-driven account segmentation and targeted expansion campaigns
- Drove 200% net revenue expansion from existing customer cohorts by executing strategic upsell/cross-sell motions across product portfolio
- Scaled customer deployments from single-user implementations to 300+ user enterprise-wide rollouts, managing technical requirements, license provisioning, and organizational change management
- Reduced average time-to-value (TTV) by 30% through optimization of onboarding workflows, technical documentation, and implementation playbooks
- Maintained customer health score (CHS) above 85% across the portfolio through proactive engagement and feature adoption initiatives
Focus Academy for Career Enhancement
Account Manager
06.2019 - 12.2022
Job overview
- 3.5 Years
- Managed key institutional accounts as primary contact for B2B client relationships and ensured contract fulfillment
- Led cross-functional team of 25+ members including trainers and specialists to deliver training programs across 100+ engineering institutions nationwide
- Architected semester-long program schedules, resource allocation frameworks, and capacity planning models to optimize service delivery
- Implemented systematic onboarding protocols for new team members covering operational workflows, client management systems, and service level agreements (SLAs)
- Managed field operations including logistics coordination and on-site implementation at client locations
- Executed escalation management processes to resolve operational issues and maintain continuous service delivery
- Delivered technical and soft skills training to over 100,000 students in analytical reasoning, problem-solving methodologies, and professional development
Education
Akshaya College of Engineering And TechnologyOoty, India
Bachelor of Engineering from Mechanical Engineering
01-2019
University Overview
GPA: 82.7%
Shri Renga Vidhyala Higher Secondary SchoolErode, India
Higher Secondary Education
01-2015
University Overview
GPA: 94.5%
Dr.KJG Memorial Matriculation SchoolOoty
Secondary Education
01-2013
University Overview
GPA: 95.2%
Skills
B2B SaaS Account Management
Customer Lifecycle Management
Revenue Expansion & Retention (NRR/GRR)
Churn Reduction & Health Score Optimization
Upsell/Cross-sell Strategy Execution
Product Adoption & Feature Utilization
Customer Success Metrics
QBR/EBR Facilitation & Stakeholder Management
Technical Account Planning
Data Analytics & KPI Reporting
Timeline
Senior Key Account Manager
Zoho Corporation
12.2022 - Current
Account Manager
Focus Academy for Career Enhancement
06.2019 - 12.2022
Akshaya College of Engineering And Technology
Bachelor of Engineering from Mechanical Engineering
Shri Renga Vidhyala Higher Secondary School
Higher Secondary Education
Dr.KJG Memorial Matriculation School
Secondary Education