Akash Tyagi
Delhi
Summary
Dynamic operations leader with a proven track record at CARRIERFOX GLOBAL LLP, excelling in operational strategy and team building. Spearheaded initiatives that enhanced efficiency and reduced costs, while fostering strong vendor relationships. Adept at financial analysis and committed to delivering exceptional customer service, driving organizational success through effective collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Head of Operations
CARRIERFOX GLOBAL LLP
Delhi
10.2022 - Current
- Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
- Led the design and implementation of business strategies, plans, and procedures.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Developed and maintained relationships with suppliers, carriers, and customers to ensure efficient freight forwarding services.
- Monitored workflow processes to ensure that orders were completed accurately and on time.
- Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
Manager of Operations
Freightaaa Sea and Air Pvt Ltd
Delhi
07.2021 - 09.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular meetings with department heads to review progress towards operational goals.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Forecasted customer demand to set prices or credit terms for services.
- Established partnerships with external organizations such as customers or vendors for mutual benefit.
- Maintained up-to-date knowledge of industry trends and best practices related to operations management.
Senior Executive
Evergreen Shipping Agency (India) Pvt Ltd
Delhi
07.2018 - 06.2021
- Facilitated effective collaboration between Sales, Logistics, and Port teams for efficient container loading.
- Vessel planning, handling COD cases, back-to-town cases, and coordinating with transshipment port teams for hot load shipments.
- Closely coordinate with the surveyor for ICD operations.
- Maintaining prospects and planning for vessels on a weekly basis.
- Handling day-to-day operations, such as releasing bookings, allocating space from the loading port, and coordinating with our overseas principals for transshipment allocation.
- Handling customer service over calls and emails to understand their requirements and provide them with the optimum solution.
Freelancer
TNS India Pvt Ltd/IMRB International/Market Xcel Data Matrix Pvt Ltd
Delhi
06.2012 - 06.2018
- Contacted consumers from prepared list to conduct interviews to obtain information.
- Maintained a database of respondents and contact information for future reference.
- Reviewed data obtained from interview for completeness and accuracy.
- Provided feedback and instructions to peers about proper interview guidelines.
- Assisted individuals in filling out applications or questionnaires.
- Attended trade shows and conferences relevant to assigned projects in order to stay abreast of industry news and trends.
Education
PGDM - Operations Management
All India Management Association
Delhi06-2018
Bachelor of Science - Mathematics
Rajdhani College, University of Delhi
Delhi05-2016
Skills
- Operational strategy
- Project management
- Financial analysis
- Vendor management
- Supplier negotiation
- Cost reduction
- Customer relationship management
- Team building
- Workflow optimization
Affiliations
- Learning Generative AI and Prompt Engineering
Certification
- Certified by BizGurukul for Excel Mastery and Spoken English Mastery
Languages
Hindi
First Language
English
Proficient (C2)
C2
Personal Information
- Date of Birth: October 9, 1995
- Marital Status: Single
Timeline
Head of Operations
CARRIERFOX GLOBAL LLP
10.2022 - Current
Manager of Operations
Freightaaa Sea and Air Pvt Ltd
07.2021 - 09.2022
Senior Executive
Evergreen Shipping Agency (India) Pvt Ltd
07.2018 - 06.2021
Freelancer
TNS India Pvt Ltd/IMRB International/Market Xcel Data Matrix Pvt Ltd
06.2012 - 06.2018
PGDM - Operations Management
All India Management Association
Bachelor of Science - Mathematics
Rajdhani College, University of Delhi
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