Akash Tyagi
Senior Associate
Delhi,DL
Summary
Results-driven professional with expertise in team leadership and project management. Proven ability to enhance operational efficiency and resolve disputes, ensuring a collaborative work environment and driving measurable results.
Overview
9
9
years of professional experience
Work History
Senior Associate
Publicis Re:Sources
01.2024 - Current
- Oversaw daily operations, assigning tasks based on team members' strengths to maximize output and monitoring pending drafts to expedite approval processes.
- Resolved disputes swiftly and mediated conflicts to foster a positive work environment.
- Reconciliation for all invoices at month-end requires the identification of zero-dollar invoices and uploads.
- Oversaw daily operations to ensure efficiency and productivity. Assigned tasks according to team members' strengths to maximize output. Monitored pending drafts to expedite approval processes.
- Facilitated monthly dashboard calls with the client to review billing figures year-to-date, providing spot reports for clarity.
- Resolve disputes swiftly, mediate conflicts, and foster a positive work environment.
- Trained and supported new team members, maintaining culture of collaboration.
Analyst
Accenture
06.2023 - 12.2023
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Associate
ACS Solutions
07.2021 - 06.2023
- overseeing customer portfolio of $50 million.
- Facilitate comprehensive reconciliation of OTC transactions, guaranteeing accuracy and completeness in billing operations.
- Function as AR analyst executing detailed investigations into unresolved unapplied cases to reduce outstanding balances.
- Assess aging reports to pinpoint delinquent accounts and apply strategies for effective resolution.
- knowledge sharing for new business unit syapps diversant.
Sales Associate
CanaraHSBCOBC Life Insurance
02.2020 - 10.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Account Manager
Archiz Solutions
08.2017 - 01.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Education
MBA - Finance
Guru Gobind Singh Indraprastha University
Delhi, India 04.2001 -
Skills
Project management
Project coordination
Data analytics
Financial analysis
Account reconciliation
Performance monitoring
Team management
Team leadership
Timeline
Senior Associate
Publicis Re:Sources
01.2024 - Current
Analyst
Accenture
06.2023 - 12.2023
Associate
ACS Solutions
07.2021 - 06.2023
Sales Associate
CanaraHSBCOBC Life Insurance
02.2020 - 10.2020
Account Manager
Archiz Solutions
08.2017 - 01.2020
MBA - Finance
Guru Gobind Singh Indraprastha University
04.2001 -