Playing games, listening music and cooking
Akhil Gupta
Technical Support Executive
Summary
Seeking a role in a reputed organization where I can learn new skills, expand my knowledge and leverage my learnings in a the pre determined goal and take the company to meet it standards.
Overview
4
4
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Technical Support Executive
Teleperformance India Pvt. Ltd
Jaipur , Rajasthan
01.2022 - 03.2023
- Identified key technology defects to streamline problem resolution.
- Cultivated procedures and standards for system monitoring, investigation and maintenance.
- Developed and implemented preventive maintenance procedures.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted in development of system security protocols.
- Patched software and installed new versions to eliminate security problems and protect data.
Event Staff Member
Shree Entertainers
Kolkata, West Bengal
06.2019 - 03.2020
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Planned and maintained event timelines to track milestones and successfully reach event goals.
- Directed and supervised event staff volunteers to maintain seamless event operations.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Implemented event protocols to maintain safety and security of all attendees.
- Oversaw event operations to keep running smoothly.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Greeted guests and welcomed patrons in support of company service policy.
- Reported any damage or maintenance issues to manager.
Education
Bachelor Of Commerce - FINANCE & ACCOUNTING
Surendranath Evening College (Calcutta University)
05.2014 - 04.2018
WEST BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION - Commerce
Sree Jain Swetamber Terapanthi Vidyalaya
05.2012 - 04.2014
INDIAN CERTIFICATE OF SECONDARY EDUCATION -
St. Aloysius Orphanage & Day School
05.2002 - 04.2012
Skills
Troubleshooting
undefinedAdditional Information
Joined Teleperformance Jaipur on Jan 28, 2022 as Technical Support Executive for Symantec chat process. Awarded with Best employee of the month once. During working period, also been awarded with team GE (Global English) award for couple of times. So all I request companies to have faith in me and results will be accomplished as per company standardisation.
Interests
Software
Symantec Antivirus (Norton LifeLock)
Salesforce dot com
Optimus
Encore
Awards & Recognition
- Awarded with Employee of the month in the month of May.
- Recognised with GE (Global English) award twice as best team on production floor.
Timeline
Technical Support Executive
Teleperformance India Pvt. Ltd
01.2022 - 03.2023
Event Staff Member
Shree Entertainers
06.2019 - 03.2020
Bachelor Of Commerce - FINANCE & ACCOUNTING
Surendranath Evening College (Calcutta University)
05.2014 - 04.2018
WEST BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION - Commerce
Sree Jain Swetamber Terapanthi Vidyalaya
05.2012 - 04.2014
INDIAN CERTIFICATE OF SECONDARY EDUCATION -
St. Aloysius Orphanage & Day School
05.2002 - 04.2012
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