Akhil Vengaladasu
Hyderabad
Summary
Systems Engineer with expertise in IAM solutions and incident management at CGI. Demonstrated success in enhancing system availability and security through effective change management and role-based access control. Proficient in SQL database operations and skilled in cross-departmental collaboration, ensuring swift resolutions and continuous process improvements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Systems Engineer
CGI
Hyderabad
12.2024 - Current
- Designed and implemented IAM solutions for seamless user authentication, authorization, and access control in enterprise application environments.
- Administered and configured role-based access control (RBAC), ensuring the right level of access to resources based on user roles.
- Managed and maintained Active Directory (AD) environments, including user, group, and computer account management, organizational unit (OU) creation, and group policy management.
- Implemented security best practices for Active Directory, including fine-grained password policies, multi-factor authentication (MFA), and secure LDAP configurations.
- Performed regular security audits and access reviews to ensure compliance with internal security policies and regulatory standards.
- Responsible for end-to-end restoration of services and driving the P1's bridge call to fix the major outages for the clients in Windows operating systems.
- Expertise in diagnosing and troubleshooting Windows servers, network related issues, VPN's, Outlook and user access and passwords.
- Provided L1 & L2 troubleshooting for Windows and AD issues, including replication problems, authentication failures, and DNS-related issue.
Incident & Problem Manager
Accenture
03.2022 - 12.2024
- Proficient in ITIL practices such as Major and Critical incident, Problem, Change & Request Management practices.
- Led incident management for critical services, ensuring 96% availability of windows-based applications.
- Managed P1/P2 incidents through monitoring alerts, diagnosing root causes, and implementing solutions.
- As an incident manager I ensure a fix is provided swiftly to bring up BAU activities and later engage in thorough examination of problem record creation to provide accurate RCA.
- As an Incident & Problem Manager I am responsible for owning incident and problem resolution, working collaboratively across multiple departments to identify root cause; record and resolve problems and avoid incidents.
- As a Problem Manager my key role and responsibility is to research the root causes of incidents, make temporary solutions (workarounds) available, and develop final solutions for known errors.
- Responsible for end-to-end restoration of services and driving the P1's bridge call to fix the major outages for the clients.
- Utilized ServiceNow to track and resolve technical issues, maintaining ITIL compliance.
- Conducted SQL query analysis to troubleshoot database performance issues affecting business operations.
- Implemented monitoring dashboards to provide real-time visibility into system health and performance.
- Automated routine system checks using API automation, reducing manual intervention.
Change Manager
Accenture
03.2022 - 06.2023
- Managed change requests for technical infrastructure, including windows systems and database modifications.
- Leaded the Change Management team and was responsible for the adequate skill levels and performance of the assigned staff members.
- Viewing of all the change request (RFC's) using the 'Quality Checklist' and CAB Meeting Minutes, review, assess and approve change tickets to 'Scheduled' status Issuing of agenda and circulating to all CAB members in advance of meeting.
- Review all implemented changes to ensure that they have met their objectives, refers back any that have been backed out of have failed Review all outstanding RFCs, analyze change records to determine any trends along with the closing of RFC's and then producing regular management reports.
- Prepare TAB report, send follow-up email for additional information/Send invite to change coordinator and take confirmation to join the call and discuss critical/important changes.
- Conducted audits for changes which are implemented, ensuring to meet all the SLA's & KPI's.
- Collaborated with cross-functional teams to implement process improvements and automation initiatives.
- Prepared detailed SOP's for new Change process implementations.
- Using tools such as ticketing systems (like Service Now & JIRA & Client Service Portal) to log, track, and manage the lifecycle of each request.
- Addressing challenges or roadblocks that arise during the request fulfillment process. Ensuring that requestors have a smooth and satisfactory experience, handling their queries, and resolving issues promptly Working in Active Directory & Windows teams.
Associate Publisher
Wipro
11.2021 - 02.2022
- Conducted proactive monitoring of user-generated content across various digital platforms, swiftly identifying and addressing content that violated guidelines.
- Analyzed trends in user behavior and reported findings to enhance the platform's safety.
- Utilized content moderation tools and platforms to review and assess user-generated content, including text, images, and videos, for adherence to established standards.
Education
Bachelor of Commerce - Computers Applications
Intermediate - Commerce
Skills
- Incident and problem management
- Change management
- Request management
- Server monitoring
- Role-based access control
- Windows server troubleshooting
- ITSM and ITIL frameworks
- Windows environment
- VMware administration
- SQL database operations
- Active directory and identity access management
- Azure operations and CMDB
Certification
- ITIL V4 Foundation Certificate in IT Service Management
- Azure Fundamentals - AZ - 900
- Azure Administrator Associate - AZ -104
Timeline
Systems Engineer
CGI
12.2024 - Current
Incident & Problem Manager
Accenture
03.2022 - 12.2024
Change Manager
Accenture
03.2022 - 06.2023
Associate Publisher
Wipro
11.2021 - 02.2022
Bachelor of Commerce - Computers Applications
Intermediate - Commerce
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