Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
CustomerServiceRepresentative
AKHIL ANAND

AKHIL ANAND

Process Associate
New Delhi

Summary

Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage projects and prioritize tasks to meet deadlines.

Overview

13
13
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Process Associate

Keystroke Pro India Pvt Ltd
New Delhi
11.2021 - Current
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Evaluated product or service by analyzing and interpreting data and metrics.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Assessed products or services to evaluate conformance with quality standards.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.

Due to Covid-19

Career Break
New Delhi
01.2020 - 10.2021

Computer Operator

Sidhhika Solutions
New Delhi
01.2017 - 12.2019
  • Complied with data entry quotients to support time-sensitive project input milestones.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Documented discrepancies, referring discovered issues to supervisor for remediation.
  • Retrieved information and performed data entry using appropriate computer applications.
  • Supported time-sensitive project input milestones by keeping team on-task.
  • Collaborated with field executive and management officials to provide quotations to clients as well as company managements.

Process Associate

Keystroke Pro India Pvt Ltd
New Delhi
03.2014 - 07.2016
  • Collaborated with team to define client's requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Identified and resolved process issues to drive optimal workflow and client satisfaction.
  • Developed production techniques and production processes to meet customer and organizational needs.
  • Cultivated positive relationships with teams to deliver projects timely.
  • Generated reports detailing findings and recommendations.

Self Employed

Self Employed
New Delhi
01.2010 - 12.2013

Education

High School Diploma -

CBSE
Delhi
2001 - 2006

Higher Secondary School - Arts

Central Board of Secondary Education
New Delhi
2006 - 2009

Skills

Organization and Time Management

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Hobbies

Working on Computer, Public Speaking, Creating Relationships, Playing Chess

Timeline

Process Associate

Keystroke Pro India Pvt Ltd
11.2021 - Current

Due to Covid-19

Career Break
01.2020 - 10.2021

Computer Operator

Sidhhika Solutions
01.2017 - 12.2019

Process Associate

Keystroke Pro India Pvt Ltd
03.2014 - 07.2016

Self Employed

Self Employed
01.2010 - 12.2013

Higher Secondary School - Arts

Central Board of Secondary Education
2006 - 2009

High School Diploma -

CBSE
2001 - 2006
AKHIL ANANDProcess Associate