Akhilesh K
Customer Service Executive
Mumbai
Summary
A highly motivated and friendly personality looking for a responsible position to gain practical
experience using my interpersonal skill to achieve goals of a company that focuses on customer
satisfaction and customer experience
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Service Executive
INTER GLOBE AVIATION LTD (INDIGO)
Mumbai
2022.08 - Current
- Reservation and Ticketing
- Departures
- Arrivals
Customer Service Agent
Airindia Airport Service Ltd
Mumbai
2019.07 - 2022.08
- Check-in passengers
- Work in a Shift and Supervise BMA and BBA.
- Worked With Arrival Team,and knowledge in making PIR,DBR,Clearing Rush Bags
- Working knowledge in Departure Passenger Boarding Procedures
- Working knowledge in taking Departure Immigration Clearance
- Meet and assist for VVIP/VIP/CIP.Our role is to make sure we always give our passengers the best possible experience, beating our competitors andmaking profit for the airline.
- Assisting Pax needing special attention, including the Elderlyand UMNRs.
Education
BBA - Airline And Airport Management
Bharathiar University
2015.06 - 2018.06
Travel And Tourism Consultant -
IATA
2018.07 - 2019.06
Skills
Creative problem solving
Issue escalation
Calm and Professional Under Pressure
Customer Data Confidentiality
Declaration
I here by declare that all the facts and figures given are true and correct to the best of my knowledge and belief.
Timeline
Customer Service Executive
INTER GLOBE AVIATION LTD (INDIGO)
2022.08 - Current
Customer Service Agent
Airindia Airport Service Ltd
2019.07 - 2022.08
Travel And Tourism Consultant -
IATA
2018.07 - 2019.06
BBA - Airline And Airport Management
Bharathiar University
2015.06 - 2018.06