AKHILESH PATIAL

• Deliver elevated luxury client experiences aligned with Ferragamo’s global brand standards, catering to international clients from diverse cultural backgrounds, including expats, tourists, and global luxury consumers.
• Manage HNWI, VIP, and repeat clients through structured CRM-driven clienteling.
• Consistently achieve 90–100%+ monthly sales targets with a relationship-first selling approach.
• Drive ATV growth through personalized styling, cross-category selling, and product storytelling.
• Conduct appointment-based selling, private client walkthroughs, and personalized follow-ups.
• Support seasonal launches (SS/FW), and ensure VM compliance across the floor and fixtures.
• Maintain high standards in after-sales service, alterations coordination, and client retention.

• Represented multiple international luxury brands while delivering premium customer engagement.
• Achieved a 91% overall performance score, with a 94% product knowledge rating.
• Delivered 3% year-over-year growth within the department through enhanced clienteling and visual merchandising execution.
• Actively handled CRM data health, dormant client reactivation, and repeat customer outreach.
• Curated and executed Spring/Summer 2024 magazine and VM concepts independently.
• Ensured shrinkage control (0.12%) through daily department counts and trial room recoveries.
• Maintained high VM standards across window, floor, and product zoning.

Key Awards & Recognition:

• Individual Achiever – Q3: 132% target achievement.
• Overall Achievement – FY 2024–25: 101% against annual targets.
• Top Performing Crew – PAN India (Q3)
• Drove 12% growth in department achievement through enhanced clienteling, VM execution, and a repeat client strategy.