Akshat Tiwari
Pune
Summary
Results-driven Sales consultant, Customer support and Market research professional with 3+ years of experience in
IT services(B2B) and market research, experienced in lead generation, data analysis, and business development across APAC, EMEA, and North America. Proficient in identifying client needs, crafting tailored solutions, and supporting the sales team in achieving revenue goals. Strong communicator adept at conducting product demonstrations, handling technical inquiries, and building relationships with key stakeholders. Proven ability to drive successful presales strategies that align with company objectives.
Overview
4
4
years of professional experience
Work History
Sr. Customer Advisor - Sales and Retention
Capita
Pune
06.2023 - 11.2024
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Assisted customers in product selection, driving sales.
- Demonstrated ability to troubleshoot and resolve advanced technical inquiries efficiently.
- Managed customer escalations and performed administrative duties related to service failures.
Sr. Lead Generation Associate
iResearch Services
Pune
09.2021 - 02.2023
• Led comprehensive market research to identify potential business opportunities.
• Generated leads through targeted marketing campaigns (ABM, BANT) in APAC and EMEA markets.
• Managed databases, monitored campaigns, and delivered regular reports.
• Achieved a 30% increase in qualified leads through targeted campaigns, contact discovery, and data management
Senior Research Analyst
Ziff Davis Performance Marketing
Pune
07.2020 - 07.2021
• Scored leads through contact discovery, LinkedIn marketing, and appointment generation.
• Conducted research on US/Canada markets to support business development and demand generation.
• Enhanced customer satisfaction through focused marketing campaigns.
• Contributed to achieving annual corporate goals through data-driven strategies.
Education
Bachelor of Computer Applications - Computer Applications
Malwanchal University
Indore05-2022
Skills
Pre-Sales & Solution Consulting
Market Research & Lead Generation
Client Relations & Consultative Selling
Technical & Product Knowledge
- CRM & Sales Software Proficiency
- Business Acumen & Communication Skills
Languages
English
Proficient
C2
Timeline
Sr. Customer Advisor - Sales and Retention
Capita
06.2023 - 11.2024
Sr. Lead Generation Associate
iResearch Services
09.2021 - 02.2023
Senior Research Analyst
Ziff Davis Performance Marketing
07.2020 - 07.2021
Bachelor of Computer Applications - Computer Applications
Malwanchal University