Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Core Competencies
Work Availability
Software
Timeline
Hi, I’m

Akshay Gaglekar

Bengaluru

Summary

Business Consultant with 10+ years of experience delivering data-driven solutions, and leading enterprise transformation initiatives. Proven ability to drive process efficiency, align cross-functional teams, and deliver scalable ERP and CRM systems. Trusted advisor to business stakeholders, with a track record of boosting ROI, accelerating delivery, and optimizing operational workflows.

Overview

11
years of professional experience
1
Certification

Work History

Tech Mahindra
Bengaluru

Associate Business Consultant (TPO)
10.2022 - Current

Job overview

  • Managed end-to-end product lifecycle for telecom e-commerce solutions (O2, Blau E-shop), resulting in a 12% increase in conversion rate, and a 15% improvement in customer retention.
  • Applied Agile frameworks (Scrum, SAFe) to enhance sprint execution, increasing delivery velocity by 25%, and reducing feature backlog by 30%.
  • Conducted gap analysis, and facilitated stakeholder workshops to gather business requirements, and prioritize product features.
  • Led a globally distributed Agile team of 12, improving sprint predictability from 70% to 95%.
  • Developed and standardized JIRA workflows and Confluence documentation, enhancing project visibility and audit compliance.

Simform Solutions
Ahmedabad

Senior Business Analyst
06.2021 - 09.2022

Job overview

  • Designed and implemented a custom ERP solution for finance, supply chain, and inventory, reducing manual intervention by 30%, and increasing order accuracy by 18%.
  • Conducted business process reengineering (BPR) initiatives, improving client operational KPIs, and boosting pre-sales conversion by 20%.
  • Coordinated cross-functional teams to develop and launch MVPs, validated by 100+ pilot users, leading to phased enterprise deployment.
  • Authored detailed functional requirement documents (FRDs), epics, and user stories, aligned with Agile best practices.
  • Utilized key performance indicators (KPIs) and sprint analytics to improve delivery outcomes and team productivity.

Stellapps Technologies
Bengaluru

Business Analyst
07.2019 - 05.2021

Job overview

  • Developed functional specifications and user stories for an agritech SaaS platform, optimizing dairy cooperative operations, and improving farmer payment timelines by 40%.
  • Conducted impact assessments, root cause analysis (RCA), and stakeholder interviews to identify and resolve system bottlenecks.
  • Delivered user training to over 200 stakeholders, decreasing support ticket volume by 35%.
  • Led customer feedback sessions and integrated insights into the product roadmap, reducing churn by 15%.

Quest Global
Bengaluru

Senior Software Engineer
06.2018 - 07.2019

Job overview

  • Enhanced Apple MFi vendor enrollment platform, increasing registration efficiency by 20% through improved process automation.
  • Developed and executed UAT scripts aligned with BRDs, reducing production-level defects by 30%.

Caparizon Software Pvt Ltd
Kochi

Business Analyst
07.2014 - 05.2018

Job overview

  • Authored business requirements documents (BRDs), use cases, and data flow diagrams for financial software, and CRM systems.
  • Led test planning, automation, and quality assurance initiatives, achieving a defect leakage rate of under 2%.
  • Spearheaded delivery process improvements across 10 or more software releases, enhancing overall release stability.
  • Designed user manuals and conducted onboarding for clients, cutting ramp-up time by 40%.

Education

Cochin University of Science And Technology
Kochi

Bachelor of Engineering from Electronics And Communication Engineering
06-2014

Skills

Business Tools: JIRA, Confluence, Microsoft Office Suite, Drawio, Pencil, Postman, Odoo, Workday

Methodologies: Agile (Scrum, SAFe), Waterfall, Lean Six Sigma, Business Process Reengineering (BPR)

Domains: Telecom, Retail, Agritech, ERP, CRM, SaaS, E-commerce

Technologies: JavaScript, Python, React, Angular, React Native, Flutter

Documentation & Modeling: Wireframing, BPMN, DFDs, Use Case Diagrams, Functional Specs, User Stories, MVP Design

Accomplishments

  • Directed global Agile teams of up to 12 members, improving delivery cadence, and reducing communication gaps
  • Led automation and digitalization initiatives, cutting operational inefficiencies by up to 40%
  • Successfully deployed multiple MVPs that drove adoption and reduced time to market by 30%
  • Enhanced user satisfaction by 22% by integrating structured feedback loops into product iterations

Certification

Nano Degree in Business Analysis – Imarticus Learning, Bangalore

Certified Scrum Master (CSM) – Scrum Alliance (pending verification)

Workday HCM Certification

Six Sigma White Belt: Process Optimization and Lean Methodologies

Product Management – Ongoing

Core Competencies

Business Analysis and Requirements Engineering

Digital Transformation and Change Management

Stakeholder Communication and Alignment

Product Strategy and Roadmapping

Process Improvement and Workflow Optimization

Agile Delivery and Sprint Execution

Data Analytics & KPI Monitoring

UAT, Quality Assurance, and Test Management

Availability
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Software

Odoo

Workday

Microsoft Office

JIRA

Confluence

Drawio

Timeline

Associate Business Consultant (TPO)

Tech Mahindra
10.2022 - Current

Senior Business Analyst

Simform Solutions
06.2021 - 09.2022

Business Analyst

Stellapps Technologies
07.2019 - 05.2021

Senior Software Engineer

Quest Global
06.2018 - 07.2019

Business Analyst

Caparizon Software Pvt Ltd
07.2014 - 05.2018

Cochin University of Science And Technology

Bachelor of Engineering from Electronics And Communication Engineering

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Akshay Gaglekar