Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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AKSHAY  GOPAN

AKSHAY GOPAN

Kochi

Summary

Dynamic Duty Supervisor with a proven track record in operational efficiency and safety compliance. Expertise in flight coordination and customer relationship management, dedicated to enhancing passenger experiences while ensuring streamlined ground operations.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

Duty Supervisor

Air india Ltd
Kochi
11.2024 - Current
  • Managed daily operations of ground handling agents and services to support efficient airport operations.
  • Supervised team performance to maintain high safety standards and service quality.
  • Assisted in resolving passenger inquiries and service issues promptly.
  • Implemented customer service initiatives to enhance passenger experience.
  • Communicated with flight crews to ensure coordination of ground services.
  • Oversaw ramp operations ensuring timely aircraft turnaround.

Senior executive

Tata Sia Airlines Ltd
Kochi
09.2023 - 11.2024
  • Delivered exceptional customer service, enhancing satisfaction ratings significantly.
  • Utilized reservation systems to facilitate accurate flight bookings for customers.
  • Coordinated ramp operations to guarantee timely aircraft turnarounds.
  • Assisted passengers with efficient check-in and boarding procedures.
  • Monitored ground support activities to optimize resource and personnel utilization.
  • Supported fellow team members, contributing to overall team success.

Load Controller

InterGlobe Aviation Ltd
Calicut
01.2020 - 09.2023
  • Coordinated load planning to optimize aircraft operations and maximize fuel efficiency.
  • Collaborated with ground staff to streamline loading and unloading procedures, reducing turnaround time.
  • Utilized load control systems for precise data entry and reporting.
  • Implemented cargo handling best practices, minimizing delays and risks.
  • Conducted routine maintenance checks on lifting equipment for safe loading operations.
  • Coordinated with departments to align processes and enhance overall loading efficiency.
  • Applied mathematical skills to calculate aircraft center of gravity for balanced cargo placement.

Education

MBA - Marketing & Operations

DCSMAT
Vagamon
04-2019

Bachelor of Technology - Electronics And Communication Engineering

METS School of Engineering
Mala
03-2016

Skills

  • Flight coordination
  • Load planning
  • Safety compliance
  • Operational efficiency
  • Decision-making
  • Time management
  • Customer relationship management
  • Effective communication

Languages

English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Certification

Load and Trim (ATR, A320, A321)

Timeline

Duty Supervisor

Air india Ltd
11.2024 - Current

Senior executive

Tata Sia Airlines Ltd
09.2023 - 11.2024

Load Controller

InterGlobe Aviation Ltd
01.2020 - 09.2023

MBA - Marketing & Operations

DCSMAT

Bachelor of Technology - Electronics And Communication Engineering

METS School of Engineering
AKSHAY GOPAN