Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Business Analysis Projects
Timeline
Generic
Open To Work

AKSHAY KUMAR

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Senior Admissions CounselorBusiness Development ManagerTerritory Sales ManagerSenior Sales ManagerBusiness Analyst

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location:
Open to relocation: Yes

Important To Me

Career advancementCompany CultureHealthcare benefitsPersonal development programsWork from home optionTeam Building / Company RetreatsWork-life balance

Summary

Results driven professional with over 9 years of experience in Business Development, SaaS implementation, stakeholder management, customer success, and operations across technology driven organizations. Experienced in gathering and analyzing business requirements, interpreting data to support decision making, managing cross functional teams, and delivering customer centric solutions. Seeking to leverage my analytical, problem solving, and process improvement skills to build a successful career as a Business Analyst while contributing to business growth through data driven insights and effective stakeholder collaboration.

Overview

2
2
Certification
9
9
years of professional experience

Work History

Senior Admissions Counselor

UPGRAD EDUCATION PRIVATE LIMITED
Uttar Pradesh
09.2021 - 11.2025
  • Managed the end to end admission process for learners enrolling in Data Science, Machine Learning, AI, and other upskilling programs.
  • Counseled prospective learners to understand their career goals and recommend suitable programs, resulting in improved enrollment conversions.
  • Maintained detailed learner records and sales pipelines using LeadSquared CRM, ensuring accurate tracking of leads, follow-ups, and customer interactions.
  • Utilized Advanced Excel and Google Sheets to analyze learner data, monitor sales performance, and identify upselling and cross-selling opportunities.
  • Performed data analysis using Pivot Tables, VLOOKUP, XLOOKUP, filters, and dashboards to identify conversion trends, improve follow-up strategies, and generate additional business opportunities.
  • Collaborated with marketing teams to provide feedback on lead quality, campaign performance, and customer behavior, helping optimize recruitment initiatives.
  • Worked with cross-functional teams including operations and learner support to ensure a smooth admission and onboarding experience.
  • Built long-term relationships with learners, driving repeat enrollments, referrals, and organic business growth through consistent engagement.
  • Identified process improvement opportunities in admission workflows and recommended changes to enhance operational efficiency and customer experience.

Business Development Manager

Mark's Dyzn
Delhi
08.2020 - 09.2021
  • Led and mentored a team of 20+ interior designers across the Delhi NCR region, ensuring effective lead allocation, performance tracking, and achievement of sales targets.
  • Assigned qualified customer leads based on designer expertise and workload, enhancing response time and conversion rates.
  • Collaborated with interior designers throughout the sales cycle, providing strategic support to improve customer engagement and deal closure.
  • Gathered client requirements, refined design preferences, and collaborated with interior designers to finalize 3D design solutions.
  • Coordinated with operations, design, and sales teams to ensure seamless project execution from customer onboarding through successful project completion.
  • Managed project progress, monitored timelines, and resolved operational issues to ensure timely delivery and customer satisfaction.
  • Tracked KPIs and maintained business data using Microsoft Excel to inform performance reviews and improve management decision-making.
  • Built and maintained long term client relationships, acting as the primary point of contact throughout the project lifecycle and ensuring high customer satisfaction.

Territory Sales Manager

NOBROKER TECHNOLOGIES SOLUTIONS PRIVATE LIMITED
Noida
07.2019 - 08.2020
  • Spearheaded the launch of NoBrokerHood's Society Management System across Noida, Ghaziabad, and Indirapuram as one of the first business representatives in the region.
  • Consistently achieved monthly business targets while expanding market presence in a highly competitive environment.
  • Led and mentored a team of Key Account Managers by assigning territories, setting performance goals, supporting client meetings, and guiding deal closures.
  • Met with society management committees, including RWAs, Presidents, and Managing Committee members, to understand their existing visitor management processes, operational challenges, and business requirements.
  • Performed requirement gathering through stakeholder discussions and site visits to recommend SaaS-based solutions aligned with each society's operational needs.
  • Delivered product demonstrations and presentations, explaining system workflows, business benefits, and implementation processes to key decision-makers.
  • Led end-to-end society onboarding, coordinating with internal implementation teams to ensure timely deployment and high adoption rates of the platform.
  • Managed post-onboarding client relationships, training security staff and society administrators to facilitate seamless product adoption and enhance user satisfaction.
  • Conducted competitor analysis to understand market trends and position the product effectively against established competitors.

Senior Sales Manager

Zomato Media Private Limited
Gurugram
01.2018 - 06.2019
  • Managed acquisition and onboarding of premium and high revenue restaurant partners across Delhi NCR and Pan India.
  • Led end to end onboarding, including documentation verification, commercial negotiations, commission finalization, menu setup, pricing validation, and go live coordination with cross functional teams.
  • Collaborated with restaurant owners to gather business requirements, optimize menus, and implement growth strategies to increase online order volumes
  • Developed and launched promotional campaigns and business growth initiatives informed by performance insights and market trends.
  • Used Sisense BI, CRM tools, and Microsoft Excel to monitor restaurant performance, analyze sales trends, identify growth opportunities, and track campaign effectiveness.
  • Collaborated with operations, logistics, catalog, and account management teams to resolve onboarding and operational issues, ensuring a seamless partner experience.
  • Trained and mentored newly hired Sales Managers, Account Managers, and Key Account Managers on products, onboarding workflows, sales processes, and partner management.
  • Designed training documentation and presentations to standardize onboarding processes, enhancing new employee learning and integration.

Sales Manager – Restaurant Onboarding (Pilot Team)

Zomato Media Private Limited
Gurugram
05.2017 - 01.2018
  • Selected to join the pilot team launching Zomato's Pan India restaurant onboarding program.
  • Managed onboarding lifecycle for new restaurant partners, overseeing legal documentation, commercial agreements, commission structure, menu creation, pricing configuration, and activation on Zomato platform to ensure smooth integration.
  • Served as primary contact for restaurant partners, resolving onboarding and operational escalations and fostering long-term business relationships.
  • Coordinated with operations and catalog teams to ensure accurate menu uploads and timely restaurant go live.
  • Monitored partner performance with BI tools, identifying growth initiatives to enhance order volumes and boost customer engagement.
  • Maintained business records and generated analytical reports using CRM systems and Microsoft Excel to support operational decisions.

Customer Delight Associate

Zomato Media Private Limited
Gurugram
11.2016 - 05.2017
  • Managed customer escalations for Indian customers, providing timely issue resolution to improve customer satisfaction and retention.
  • Later supported customer operations for Lebanon and Dubai markets, handling complex customer cases while adhering to regional processes and service standards.
  • Collaborated with social media support teams to resolve escalations originating from social channels, ensuring a consistent customer experience.
  • Consistently delivered high-quality customer support, leading to promotion into the Restaurant Onboarding pilot team.

Education

Mechanical Engineering -

Venkateswara College of Engineering
Meerut
01-2014

Skills

  • Business Analysis
  • Requirement Gathering
  • Stakeholder Management
  • Business Process Analysis
  • Data Analysis
  • SQL
  • Advanced Excel
  • Power BI
  • Tableau
  • BRD & FRD
  • Agile & Scrum
  • Process Mapping
  • Cross functional Collaboration
  • Team leadership
  • Collaboration
  • Effective communication
  • CRM expertise

Certification

  • AI-Powered Business Analyst Program (CBAP-Aligned)
  • Advanced Excel
  • Core Java

Languages

English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Business Analysis Projects

Business Analysis Case Study – Canteen Ordering System (Unilever)

Tools: UML, Process Mapping, Wireframing, BRD, FRS

  • Conducted stakeholder analysis and documented business, functional, and non-functional requirements.
  • Designed As-Is/To-Be process flows, Use Case, Activity, and ER diagrams to model system functionality.
  • Defined project scope, business objectives, and reporting requirements for a web-based canteen ordering system.
  • Created wireframes for Menu Management and Meal Ordering modules to support requirement validation.

Business Analysis Case Study – Hospital Management System (Mayo Clinic)

Tools: UML, DFD, ER Diagram, Wireframing, BRD, FRS

  • Analyzed business requirements for a web-based Hospital Management System covering patient registration, appointments, billing, bed management, and laboratory workflows.
  • Prepared stakeholder analysis, project scope, functional and non-functional requirements, and system workflows.
  • Developed UML artifacts including Use Case, Context, ER, and Data Flow Diagrams to support solution design.
  • Designed wireframes for Hospital Home Page and Patient Registration modules.

E-commerce Sales Performance Dashboard | Advanced Excel

Tools: Advanced Excel, Pivot Tables, Power Query

  • Analyzed historical e-commerce sales data to identify trends across product categories, regions, and customer segments.
  • Performed data cleaning, transformation, and validation using Advanced Excel functions.
  • Developed an interactive sales dashboard using Pivot Tables, Pivot Charts, slicers, and lookup functions to visualize key business KPIs.
  • Generated actionable insights to support business decision-making and improve sales performance.

Employee Performance Mapping | SQL

Tools: MySQL, SQL

  • Analyzed employee performance and HR data using SQL to support annual appraisal and workforce planning.
  • Developed SQL queries using JOINS, Aggregate Functions, Subqueries, CASE Statements, and Views to generate employee performance reports.
  • Evaluated employee performance ratings, salary distribution, bonus calculations, and training requirements to support management decision-making.
  • Generated SQL based reports on employee performance, project allocation, compensation, and job profiles to support HR decision making.

Timeline

Senior Admissions Counselor

UPGRAD EDUCATION PRIVATE LIMITED
09.2021 - 11.2025

Business Development Manager

Mark's Dyzn
08.2020 - 09.2021

Territory Sales Manager

NOBROKER TECHNOLOGIES SOLUTIONS PRIVATE LIMITED
07.2019 - 08.2020

Senior Sales Manager

Zomato Media Private Limited
01.2018 - 06.2019

Sales Manager – Restaurant Onboarding (Pilot Team)

Zomato Media Private Limited
05.2017 - 01.2018

Customer Delight Associate

Zomato Media Private Limited
11.2016 - 05.2017

Mechanical Engineering -

Venkateswara College of Engineering

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