Collaborative Senior Technical Program Manager partners with executive teams to define and develop solutions. Skilled in project management to efficiently manage customer deliverables. Creates cross-functional partnerships to drive effectiveness. Skilled in building strong, lasting relationships with cross functional departments and clients to identify software needs and develop winning solutions. Expertise in people management & interpersonal communication. Distinguished abilities in driving program strategy, cost management, product road mapping including analysis, concept definition & design, issue control and resolution. Distinguished abilities in Estimation, planning, execution and implementing Agile/ Scrum methodologies. Visionary and strategist with expertise in collaborating with business sponsors, UX designers, development teams and Architects. .
Hi, I’m
Akshay Mullick
Bengaluru
Summary
Overview
16
years of professional experience
4
Certification
Work History
HCL Technologies
Senior Technical Program Manager
04.2019 - Current
Job overview
- Successfully managed multiple projects with €10+ million revenue and 50+ resources
- Successfully brought down Feature Cost by 7% and accelerated product shipment to market through multiple automation initiatives.
- Collaborated closely with product owners to define clear project scopes and deliverables that met customer needs while adhering to established budgets and timelines.
- Drove innovation initiatives by encouraging cross-functional collaboration and fostering culture of continuous learning and development.
- Coordinated large-scale technology deployments successfully while maintaining minimal disruption to ongoing operations during transition period.
- Delivered efficient project management by overseeing cross-functional teams and ensuring timely completion of milestones.
- Enhanced product development for streamlined processes through implementation of agile methodologies.
- Established performance metrics to monitor project progress effectively, enabling data-driven decision-making and proactive adjustments as needed.
- Optimized resource allocation, coordinating team efforts to achieve desired outcomes within budget constraints.
- Reduced project delivery timeframes with rigorous attention to detail and proactive risk mitigation strategies.
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Performed program research and analyzed data collection to develop cost estimates and budgets.
Cognizant
Senior Consultant
02.2015 - 04.2019
Job overview
- Effectively steered cross functional squads as Technology Consultant to develop automation solution in SAP to reduce cost of testing by 25%.
- Increased client satisfaction by improving NPS core to 6.8/7 through tailored consulting services and effective problem-solving strategies.
- Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Managed cross-functional teams to ensure timely delivery of high-quality solutions for various projects.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Mindtree
Associate Consultant
06.2013 - 02.2015
Job overview
- Coordinated with software developers to create custom applications and trackers to achieve client goals
- Conducted market research to identify new opportunities and target markets
- Contributed to thought leadership pieces on industry trends, demonstrating subject matter expertise in various sectors.
- Mentored 3 junior team members, sharing expertise, knowledge, and best practices to enhance overall team performance.
- Proactively identified risks and developed contingency plans to minimize potential issues during project execution.
SDG Corporation
Business Analyst
08.2010 - 05.2013
Job overview
- Interacted with customers to understand business needs and translate into requirements and project scope
- Created dashboards to monitor and track key performance indicators.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Enhanced workflow processes to enhance overall productivity of business units by 7-8% and achieve operational excellence.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Streamlined project management with effective communication, risk mitigation and collaboration across cross-functional teams.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
Ascomp Technologies
Associate Business Analyst
06.2008 - 07.2010
Job overview
- Reduced operational costs by 15% through thorough automation initiatives, data analysis and implementing cost-effective solutions.
- Worked one-on-one with clients to improve ERP Finance module specifications.
Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions. - Combined business and systems knowledge to create functional designs
- Conducted SWOT analysis to identify opportunities for growth and crafted tailored action plans accordingly.
- Consistently met tight deadlines under pressure while maintaining exceptional attention-to-detail standards expected in high-stakes situations.
Education
IMT Ghaziabad - GhaziabadGhaziabad
MCA from Computer Engineering
06.2008
University Overview
GGSIPU - DelhiDelhi
BBA from Computer Management
08.2004
University Overview
Skills
- Product Delivery
- Program Management
- Agile methodologies
- Technical architecture
- Building technical teams
- Software Development Lifecycle
- Scope Management
- Client Interfacing
- Strategic Planning
- Complex Problem-Solving
- Issue Resolution
- Risk Management
- Progress Monitoring
Certification
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner
- Prince 2 Practitioner
- SAFe Agilist 4.5
Accomplishments
Accomplishments
- Conferred with Best Team award for driving innovation and automation in our product feature deliveries - 2022
- Awarded as Best Consultant for driving 2x growth and achieving top Customer & Team satisfaction ratings - 2021
- Team was conferred with Champion award for delivering exceptional work under challenging timelines - 2020 & 21
- Awarded STAR of the Month award from client for driving successful change management- 2017.
- Conferred with Consulting Excellence Award twice in 2016 & 2018 for exceptional project execution.
- Effectively saved £400K per annum in operational costs by implementing remote assessment solution using AI technologies.
- Lead Product standardization initiative which resulted in 24% development cost savings across multiple product lines (B2C/ B2B).
Timeline
Senior Technical Program Manager
HCL Technologies
04.2019 - Current
Senior Consultant
Cognizant
02.2015 - 04.2019
Associate Consultant
Mindtree
06.2013 - 02.2015
Business Analyst
SDG Corporation
08.2010 - 05.2013
Associate Business Analyst
Ascomp Technologies
06.2008 - 07.2010
IMT Ghaziabad - Ghaziabad
MCA from Computer Engineering
GGSIPU - Delhi
BBA from Computer Management
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner
- Prince 2 Practitioner
- SAFe Agilist 4.5
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