AKSHAY PUNDIR
client servicing manager
Noida
Summary
Dynamic and results-driven marketing professional with extensive experience in demand generation, campaign management, and client servicing. Skilled in media strategy, performance marketing, and social media optimization across platforms like Meta, and Google. Proven success in managing high-value campaigns, optimizing performance, and building strong client relationships to achieve business objectives. Result-driven Client Servicing Manager experienced in building and maintaining client relationships, handling customer complaints, and implementing customer service policies. Showcases strong ability to manage teams, drive performance improvement, and enhance customer satisfaction. Developed strategies for improved service delivery resulting in increased client retention rates. Known for problem-solving skills and aptitude for identifying client needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Servicing Manager (Media)
IPG Media Brand, Interactive Avenues
Bangalore
01.2024 - Current
- Managed high-profile client accounts, such as ACT and Titan, ensuring the delivery of exceptional service and results
- Directed the planning, execution, and optimization of digital media campaigns, collaborating with performance and media specialists to enhance strategies and outcomes throughout the campaign lifecycle
- Partnered with cross-functional teams to develop and implement strategic initiatives aimed at increasing brand visibility and effectively promoting client products
- Designed and executed client-specific media strategies, including SEO recommendations, website content optimization, social media management, and performance marketing plans
- Oversaw contract negotiations, renewals, and client relationship management to secure long-term partnerships and drive business growth
- Served as the primary liaison between clients and the agency, ensuring seamless communication and alignment with client goals
Demand Generation Executive
IPG Media Brands, Kinesso
Leeds
01.2024 - 01.2025
- Created and optimized multi-channel marketing campaigns (email, social media, and content marketing) to drive lead acquisition
- Developed and implemented demand generation strategies aligned with business goals, achieving a 56%+ ROI
- Managed $20M B2B campaigns, generating over 6,000 qualified leads per quarter
- Conducted A/B testing and analyzed performance metrics to refine strategies and maximize ROI
- Built strong client relationships with brands like AWS, Adobe, and Johnson & Johnson
Analyst
HCL Technologies Limited
Noida
01.2019 - 01.2020
- Managed Xerox printer operations across the US and Canada, ensuring SLA compliance and resolving escalations
- Conducted application testing based on business requirements and presented findings to stakeholders
- Collaborated with clients and internal teams to identify process improvement opportunities
Associate
EXL Service Private Limited
Noida
01.2018 - 01.2019
- Reviewed insurance claims and policy terms to determine coverage and liability
- Analyzed police reports, medical records, and property damage to process claims efficiently
Research Analyst
Ziff Davis
Pune
01.2016 - 01.2017
- Conducted market research to identify and develop lead generation strategies aligned with sales objectives
- Built relationships with potential clients through outreach and communication
Education
MSc - Management
LEEDS BECKETT UNIVERSITY
UK01.2022
BBA - Marketing
MITSOM COLLEGE
Pune01.2016
Skills
- Campaign management and optimization
- Client relationship management
- Media campaign management
- Contract negotiation
- Cross-functional collaboration
- Project management
- Strategic planning
- CRM software
- Performance Marketing (Meta, Google)
- Social media management
- A/B Testing and Performance Analysis
- Multi-Channel Marketing (Email, Social Media)
- Training and development
Certification
- prisma
Languages
- English, Fluent
- Hindi, Fluent
Accomplishments
- Client Relationship Excellence: Strengthened key accounts, improving satisfaction and retention.
- Exceeded Revenue Targets: Surpassed quarterly goals by generating over 6,000 leads per quarter.
- Campaign Optimization: Improved ROI by leveraging data analysis and A/B testing.
Timeline
Client Servicing Manager (Media)
IPG Media Brand, Interactive Avenues
01.2024 - Current
Demand Generation Executive
IPG Media Brands, Kinesso
01.2024 - 01.2025
Analyst
HCL Technologies Limited
01.2019 - 01.2020
Associate
EXL Service Private Limited
01.2018 - 01.2019
Research Analyst
Ziff Davis
01.2016 - 01.2017
MSc - Management
LEEDS BECKETT UNIVERSITY
BBA - Marketing
MITSOM COLLEGE
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