Summary
Overview
Work History
Education
Skills
Timeline
Generic
Akshay Shaji

Akshay Shaji

Assistant Manager - Process & Policy Management
Delhi

Summary

Agile and adaptable staff leader who is willing to relocate with over 16 years of progressive experience across media, aviation, and sales industries in multiple countries. Recognized for a strong track record of promotions and consistent performance in dynamic, fast-paced environments. Skilled at training employees and applying structured approaches to daily planning, scheduling, and customer service operations. Forward-thinking and industrious, with a diplomatic communication style focused on maximizing engagement, operational efficiency, and customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Assistant Manager – Process, Policies & Image

SpiceJet Ltd.
04.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Assisted in budget preparation, ensuring alignment with financial goals.

Inflight Manager

Jet Airways
02.2013 - 03.2019
  • Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
  • Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
  • Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
  • Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
  • Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
  • Spearheaded initiatives aimed at reducing environmental impact, such as waste reduction efforts and more sustainable in-flight practices.

Assistant Sales Manager

BSI Steel International
01.2011 - 01.2013
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
  • Negotiated contracts with clients that balanced profitability with excellent customer service standards.
  • Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
  • Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department.

Sales Supervisor (Inbound Sales)

Prolink Logistics
01.2009 - 01.2011
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Radio Jockey/Corporate Emcee

Red FM Dubai/Bangalore 94.3
2000 - 01.2009
  • Supported station-wide initiatives such as fundraising drives or awareness campaigns through targeted on-air messaging.
  • Made promotional appearances at public events.
  • Conferred with advertising partners to develop and deploy effective promotional strategies.
  • Boosted audience interaction by managing live call-ins and engaging listeners on social media platforms.
  • Attracted high-profile guests for interviews, providing insightful conversations and increasing listener interest in the show.

Education

Bachelor of Business Administration - International Business

CVR University
04.2001 -

Business English Certification - undefined

Cambridge University

Higher Secondary -

St. Mary's School

Secondary School - undefined

Loyola School

MBA - General Management

IGNOU - Open University
04.2001 -

Skills

Operations management

Team leadership

Employee performance evaluations

Cost reduction

Timeline

Assistant Manager – Process, Policies & Image

SpiceJet Ltd.
04.2019 - Current

Inflight Manager

Jet Airways
02.2013 - 03.2019

Assistant Sales Manager

BSI Steel International
01.2011 - 01.2013

Sales Supervisor (Inbound Sales)

Prolink Logistics
01.2009 - 01.2011

Bachelor of Business Administration - International Business

CVR University
04.2001 -

MBA - General Management

IGNOU - Open University
04.2001 -

Business English Certification - undefined

Cambridge University

Secondary School - undefined

Loyola School

Radio Jockey/Corporate Emcee

Red FM Dubai/Bangalore 94.3
2000 - 01.2009

Higher Secondary -

St. Mary's School
Akshay ShajiAssistant Manager - Process & Policy Management