Akshay Sharma
New Delhi
Summary
To leverage my strong sales skills, strategic thinking, and extensive experience in outbound sales and contribute to the success of projects. I aspire to excel in a challenging role where I can utilize my exceptional relationship-building abilities to foster client satisfaction and drive business growth.
Overview
9
9
years of professional experience
Work History
Deputy Manager, Virtual Relationship Banking
HDFC Bank Ltd
04.2023 - Current
Managed day-to-day banking operations, including deposits, withdrawals, account management, and resolving customer inquiries to enhance client satisfaction.
• As a Relationship Manager we focus on client portfolio, sales targets, cross- selling banking/wealth products. • Build strong client relationships and identify opportunities to cross-sell financial products.
• Assist clients with personal banking, loans, credit cards, and investment products, ensuring excellent customer service.
Senior Associate, Sale Consultant
PolicyBazaar Insurance Broker Pvt. Ltd
03.2017 - 03.2023
- Managed outbound, chat, and inbound sales for four-wheeler insurance, enhancing customer engagement.
- Managed sales operations to achieve desired targets
- Collaborated with clients and team members for monthly targets
- Training and conducting sessions for feedback and new products
- Maintained client communication by providing regular project status updates, ensuring transparency.
- Addressed escalations and provided real-time solutions.
- Achieved top satisfaction and referral rankings
- Resolved client queries and concerns promptly, contributing to overall satisfaction.
- Collaborated with senior management teams and officials
Education
Post Graduation in Business Administration - Marketing
Symbiosis Centre For Distance Learning
Bachelor of Business Administration -
Kamal Institute of Higher Education and Advanced Technology
05.2016
12th Standard -
National Institute of Open Schooling
New Delhi01.2013
10th Standard -
S.D Public School
New Delhi01.2011
Skills
- Client engagement
- Sales strategy
- Negotiation skills
- Tech adaptability
- Multitasker
- Adaptability under pressure
- Quick Learner
- Team Player
- Teamwork mindset
Personal Information
- Date of Birth: 09/11/95
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Accomplishments
- Awarded by HDFC Ergo for general insurance contest
- Qualified for MDRT Programme, HDFC Bank
- HS Certification in motor outbound, PolicyBazaar
- HQ Certification in motor outbound, PolicyBazaar
- Awarded for achieving the monthly targets, PolicyBazaar
- Appreciation for achieving Silver Superstar, PolicyBazaar
- Awarded as Best Associate in JAG, PolicyBazaar
- Awarded appreciation for best quality and best customer handling on call, PolicyBazaar
Languages
- Hindi
- English
- Hindi
Timeline
Deputy Manager, Virtual Relationship Banking
HDFC Bank Ltd
04.2023 - Current
Senior Associate, Sale Consultant
PolicyBazaar Insurance Broker Pvt. Ltd
03.2017 - 03.2023
Post Graduation in Business Administration - Marketing
Symbiosis Centre For Distance Learning
Bachelor of Business Administration -
Kamal Institute of Higher Education and Advanced Technology
12th Standard -
National Institute of Open Schooling
10th Standard -
S.D Public School