Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Akshit Bansal

Akshit Bansal

Summary

I am a graduate with 9+ years of IT experience and a certified Salesforce Marketing Cloud Email Specialist. Throughout my career I have been reaching goals and exceeding expectations. Have in-depth knowledge of different SFMC Studios and Builders like Journey Builder, Automation studio, Email studio etc. I am passionate about contributing to an organization focused on continuously improving customer experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Engineer

Bharti Airtel
12.2022 - 10.2023
  • Conducted research and analysis to identify and resolve technical issues.
  • POC in Salesforce Marketing Cloud.
  • Understanding and Experience in Marketing Cloud Studios and Builders: Email Studio, Content Builder, Journey Builder, Automation Studio, Contact Builder.
  • Built Data Extensions, Emails, Lists and Customer Journey.
  • Understanding and Knowledge of different Data Models: List, Data Extension.
  • Utilizing the personalization string and AMPscript to personalize emails in Content Builder.
  • Designing the emails using Dynamic Content and testing the customer journey as per the requirements.
  • Experience in data management, testing, sending and analytics, and audience segmentation.
  • Hands-on experience of App, Object and Fields creation in Salesforce CRM.
  • Managing user, security, and data access, object customization, in Salesforce environment.
  • Documented aspects and key features and their usage in SFMC.

Lead Engineer

Bharti Airtel
04.2022 - 10.2023
  • Providing services to Broadband customers and migration of customer base from iCRM to Siebel CRM
  • Worked as a Lead Engineer and handled a team of 4+ people
  • Ensured all the deliverables and smooth transitioning of new requirements
  • Ensured the identification and reporting of potential risk for multiple applications
  • Performed the Root cause analysis on multiple recurring issues, identified the applications with most recurring issues
  • Built the complete product structure for the project
  • Setup of simple, bundle and customized products with product class, product attributes
  • Set up promotions and offers: coupon and bundle promotions
  • Created catalog-categories to arrange products on UI based on branding
  • Generalizing price list/catalog for Pan India by handling configuration via eligibility for different circles
  • Minimized the use of constraints and custom objects to keep the structure simple enough
  • Strong decision-making, analysis, and problem-solving skills with ability to multi-task
  • Handling Production and Non-Production defect resolutions on Jira

Senior Siebel Developer

Diksha Technologies
11.2017 - 04.2022
  • Provided services to Postpaid and Prepaid customers
  • Successfully migrated the customer base PAN India from iCRM to Siebel CRM
  • Handled the end to end product configuration for the project
  • Develop solutions following Siebel best practices and perform thorough unit testing
  • Handling change requests and supporting the project efficiently
  • Handling Production and Non-Production defect resolutions on Jira.

Siebel Developer

Ooredoo, Kuwait
01.2016 - 09.2017
  • Responsible for designing and configuring products and promotions for telecom customer
  • Responsible for configuring pricing under promotions and penalty plans
  • Client interaction and onsite experience of 3 months
  • Exposure with support, middleware, testing, UAT testing teams
  • Responsible for delivery of all BAUs/TMO (Business as usual/Tailor made offer) requests within SLA period of 3 working days.

Siebel Developer

Robi Axiata, Bangladesh
01.2015 - 12.2015
  • Part of the Siebel configuration team, which successfully delivered drop 1 and drop 2 phase of the project within timeframe
  • onsite experience of working directly with the client
  • Worked on siebel configuration and customized siebel objects at multiple levels like applets, business components, screens, business objects, screens, views
  • Created Low Level documents after studying the High Level documents.

Siebel Developer

Dialog Telecom, Sri Lanka
09.2014 - 12.2014
  • Worked on product configuration and Siebel tools configuration
  • Worked on different tools, which includes SOAPUI, MySQL, SQL Developer.

Education

B.Tech. in Information Technology -

Jaypee Institute of Information Technology
05.2014

Skills

  • Email Studio
  • Data Management
  • Journey Builder
  • Automation Studio
  • SQL
  • Content Builder
  • AmpScript
  • Team Management
  • Team Building
  • Troubleshooting
  • Oracle SQL Developer
  • Jira
  • Documentation
  • SoapUI
  • Agile Methodology

Certification

Salesforce Marketing Cloud Email Specialist

Accomplishments

  • Received appreciation award for exceptional contribution towards product configuration by Airtel.
  • Airtel Superhero award for going Extra Mile.
  • Got best CRM team award in Robi project in Q2 of 2015.
  • Appreciated by client (Ooredoo Project) for timely BAU/TMO deliveries.

Timeline

Lead Engineer

Bharti Airtel
12.2022 - 10.2023

Lead Engineer

Bharti Airtel
04.2022 - 10.2023

Senior Siebel Developer

Diksha Technologies
11.2017 - 04.2022

Siebel Developer

Ooredoo, Kuwait
01.2016 - 09.2017

Siebel Developer

Robi Axiata, Bangladesh
01.2015 - 12.2015

Siebel Developer

Dialog Telecom, Sri Lanka
09.2014 - 12.2014

B.Tech. in Information Technology -

Jaypee Institute of Information Technology

Similar Profiles

CREATE PROFILE
Akshit Bansal